Commerce One Global Customer Base to Benefit From New Pact
With Intraware
Intraware SubscribNet Service to Provide Internet-Based Software Delivery and Update Management
ORINDA, Calif., Dec. 20 /PRNewswire/ -- Intraware, Inc., (Nasdaq: ITRA - news) the leading IT e-Marketplace for Web-based software and
services, officially announced today that Commerce One, Inc., (Nasdaq: CMRC - news), a leading provider of e-commerce solutions, has selected the
Intraware SubscribNet service to provide Commerce One customers with Internet-based software update and management services. As a result of
today's announcement, each Commerce One customer will have access to a co-branded version of the SubscribNet service, which delivers proactive
notification of software updates and changes, and provides password-protected sites for customers to collaborate about and download all updates.
This new service provides Commerce One customers, for the first time, with a personalized Internet account that allows authorized in-house IT
professionals to access all versions of their Commerce One software entitlements 24 hours a day, 7 days a week.
``Intraware has clearly established itself as the leader of Internet-based business-to-business software distribution services which is why we've elected
to co-brand their SubscribNet service for our worldwide customer base,' said Chuck Donchess, vice president of marketing and business
development at Commerce One, Inc. ``By providing this important new service, we'll be enabling deeper relationships with our customers. The other
key advantage of co-branding SubscribNet is that we can deliver this critically important new service to our rapidly expanding customer base virtually
overnight. And as we scale to accommodate a global customer base, we'll never pay more than a fraction of the price tag of a comparably built
in-house solution.'
SubscribNet is an Internet-based software update and management service that allows business-to-business software publishers to leverage the
Internet to increase customer satisfaction through improved software management, reduce the number of support calls, and cut costs by eliminating the
distribution of physical media. Unlike traditional reactive methods of technical support fulfillment such as physical shipments of software and passive
Web site postings of software updates, SubscribNet is a personalized and proactive service that provides automatic update notifications and delivers
software electronically, on demand. Whether there is a major update, a bug fix, or just a patch, SubscribNet notifies customers whenever there is
software change and provides electronic software download access within 24 hours of the release. SubscribNet delivers customers complete control
over the update process, as well as protection against lost or corrupted files. Additionally, SubscribNet tracks all software notifications and download
activity to enable customers to more effectively manage the software update process.
``Intraware SubscribNet represents an essential service to any business-to-business software publishers' customer relationship strategy,' said Frost
Priouleau, vice president of e-services at Intraware, Inc. ``Forward-thinking companies like Commerce One clearly recognize the benefits of quickly
deploying a strategic new Internet-based service such as SubscribNet as a means of maximizing customer satisfaction. By partnering with Intraware,
business-to-business software publishers like Commerce One can rely on the expertise we've developed in this space, rather than take their eye off the
ball to build the solution in house. Moreover, our solution is deployable in six to eight weeks, which is overnight in comparison to building something on
your own and launching it in three or four quarters.'
Customer demand for new online business services is growing dramatically, especially among those deploying business-to-business e-commerce
solutions. This is putting additional time-to-market pressure on software publishers attempting to deliver world-class web-based customer services
solutions. According to Gartner Group, it can take up to a year to develop and deploy an in-house customer service Web site, putting companies at a
significant competitive disadvantage. Recognizing this, companies such as Commerce One, PeopleSoft, and The Sun/Netscape Alliance are partnering
with Intraware to take advantage of its industry-proven SubscribNet service which in some cases has been rolled out in as little as forty five days.
More than 30,000 professionals, including individuals at over half of the Fortune 1000, rely on the SubscribNet service to stay informed and have
instant access to software updates as well as critical information about their software, including download history, release notes and account details.
Over 80% of IT professionals using Intraware's services have indicated that they prefer the fully-featured SubscribNet service over receiving updates
on CD's from software vendors.
About Commerce One
Commerce One is a leading provider of electronic commerce solutions that dynamically link buying and supplying organizations into real-time trading
communities. The Commerce One Solution(TM), comprising Commerce One BuySite(TM) and Commerce One MarketSite(TM), enables companies
to significantly reduce operational costs and increase efficiency by automating the entire indirect goods and services supply chain. As a result, enterprise
organizations are able to realize a strategic competitive advantage as well as a rapid return on investment. Commerce One is located in Walnut Creek,
Calif., and can be reached by phone at 800-308-3838 or 925-941-6000 or via the Internet at commerceone.com or
marketsite.net.
About Intraware
Intraware, Inc. is the leading IT e-Marketplace for Web-based software and services. The company enables IT professionals worldwide to efficiently
and cost-effectively research, evaluate, purchase, download, and update business-class software online. As a business-to-business e-commerce
company, Intraware provides software through its premier online purchasing service, intraware.shop, comprehensive IT information and interactive
research services through the Intraware IT Knowledge Center, and software update management services through Intraware SubscribNet.
Intraware's unique spectrum of innovative Internet-based services has attracted strategic relationships with industry-leading vendors including Allaire,
Bluestone Software, Computer Associates, Hewlett-Packard, Informix, Infoseek, Macromedia, Novell, PeopleSoft, Sun-Netscape Alliance, Sybase,
and Vignette. Intraware is a publicly-held company with headquarters located at 25 Orinda Way, Orinda, California 94563; 925-253-4500; FAX
925-253-4599; intraware.com.
The statements in this news release referring to Commerce One's future deployment of Intraware's SubscribNet service and the advantages Commerce
One will derive from that future deployment are forward-looking statements that may involve a number of risk factors and uncertainties. Factors that
could cause actual results to differ materially from those anticipated in this news release include unexpected technical difficulties in integrating
Commerce One software into the SubscribNet service and delivering the Commerce One software using SubscribNet, and interruptions in Intraware's
services due to unanticipated usage volumes or technical problems. Further information on potential factors that could affect Intraware's financial results
is included in Intraware's Form 10-K for the 1999 fiscal year and Form 10-Q for the quarter ended August 31, 1999 filed with the Securities and
Exchange Commission (SEC). For further information, please refer to Intraware's SEC filings, copies of which are available from Intraware without
charge or online at intraware.com.
NOTE: Intraware, Inc. Intraware, Compariscope, and SubscribNet, are registered trademarks or service marks, and NetInsights, IT Knowledge
Center, Radarscope, and intraware.shop are among the trademarks and service marks, of Intraware, Inc. All other company names, product names,
service marks and trademarks mentioned herein are trademarks of their respective owners. |
