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To: Glenn D. Rudolph who wrote (88126)12/20/1999 4:14:00 PM
From: Robert Rose  Respond to of 164684
 
One in four online purchases thwarted, study finds

By Andrea Orr

PALO ALTO, Calif., Dec 20 (Reuters) - The problem with the explosion of online stores is that more than a quarter
of all the purchases attempted over the Internet never go through, according to a study.

Andersen Consulting went shopping at 100 of the biggest and best-known online stores. Out of 480 gifts it tried to
buy, it was able to complete only 350 purchases.

The study found that more than one quarter of the top Web sites either could not take orders, crashed in the process, were under construction, had
entry blocked, or were otherwise inaccessible.

``It was pretty eye-opening,' said Robert Mann of Andersen's Supply Chain practice. He said he was stunned by the results of the survey, which had
initially been designed to study only the time it took to complete and fulfill orders.

Mann said he found instead that ``speed is not really the issue. The issue is reliability.'

Although Andersen did not single out the best and the worst of these online stores, Mann said that none of them was problem-free. In general, though,
the study found that the traditional retailers had a worse track record than the pure-play Internet stores, known as e-tailers.

``The e-tailers who depend on this as their bread and butter have generally invested more on back-end systems. Many retailers have not invested as
well,' said Mann.

Another big problem was orders not arriving on time. The traditional retailers were once again the big offenders, according to the study, which found
they delivered the order when promised only about 20 percent of the time. E-tailers, by comparison, were on time about 80 percent of the time.

Curiously, some items took much longer to deliver. The average time for an electronics gift to arrive was 3.9 days, while music deliveries typically took
7.4 days.

Andersen plans to next study online merchants' ability to handle returns -- which Mann said could be their next big challege if consumers sent back all
those gifts that did not arrive by Christmas Day.



To: Glenn D. Rudolph who wrote (88126)12/20/1999 6:20:00 PM
From: H James Morris  Read Replies (1) | Respond to of 164684
 
Glenn, I hope that Bezos being on the cover of Time doesn't jinx us all.
<<
New York, Dec. 20 (Bloomberg) -- Normally it is considered an honor to be selected to grace the cover of a weekly news magazine. If, however, your metier happens to be business or finance or economics, the last place you want to be is on the cover of Time Magazine.

Call it the curse of the magazine covers. There is an entire body of work devoted to analyzing the information on magazine covers. The bottom line? By the time a person or a phenomenon acquires magazine-cover status, the news is, as they say, already ``in the market.'

What, then, are we to make of Jeff Bezos' designation as Time Magazine's Man (oops! Person) of the Year? The 35-year-old CEO of Amazon.com Inc., an online bookseller that has transformed itself to an anythingyouwant.com online retailer, is the fourth youngest individual ever to be given that distinction by the editors at Time.

Surely no one will quibble with Time's choice in honoring someone who has been at the forefront of the Internet revolution. That five-year-old Amazon.com hasn't earned a penny yet, nor is it projected to until 2001 or 2002, hasn't stopped Amazon stock from returning 83 percent this year, outpacing the high-flying Nasdaq by more than 10 percentage points.

If history is any guide, bad times may be in store for Amazon's stock, even though by all counts Christmas sales are booming.

Magazine covers ``reflect the extent to which the bullish, or bearish, news is in the public domain and has been acted upon,' says Paul McCrae Montgomery, a money manager and market analyst at Legg Mason Wood Walker, Inc. in Newport News, Virginia, who has studied magazine covers going back to 1923. ``By the time something's on the cover of Time, the story is widely shared.

Fade the Cover

Unlike Business Week and Barron's, which ``give some good contrarian signals but also emit a lot of noise because they cover business every week,' Time doesn't venture into the world of finance for its cover story that often, Montgomery explains.

When it does, investors should take note. Montgomery's comprehensive study has found that the market goes in the direction of the cover for anywhere from one week to two months and is 60-65 percent reliable.

One year later, the market has gone in the exact opposite direction as that suggested by the cover more than 85 percent of the time, Montgomery says.

Other notable examples of contrarian Time covers include ``Interest Rate Anguish' in 1982, with then-Fed chairman Paul Volcker on the cover, along with his ubiquitous cigar. That was right before the secular bull market in bonds took 30-year yields from 14 percent to 4.69 percent in October 1998.

Once Bitten, Twice Wrong

``Can GM Survive?' on Nov. 9, 1992, arrived when the stock of the No. 1 U.S. auto manufacturer was hovering near 25. One year later, General Motors' stock was up 52 percent.

Attempting to redeem itself, Time went back to the drawing board and produced ``Detroit Shifting into High Gear' in December 1993.

Just about that time, GM stock shifted into reverse. One year after the bullish magazine cover, GM was trading below 30 again.

Montgomery noted two other Time classics that ran within a week either side of the 1929 crash. One featured Samuel Insull, the British-born American public utilities magnate; the other profiled Ivar Kreuger, the match king. Insull was tried three times (and acquitted) for fraud, violation of federal bankruptcy laws and embezzlement before fleeing the country. Kreuger shot himself.

Time Magazine is not alone in penning big bloopers. The editors of the Economist went out of their way in this week's edition to apologize for some of their blunders this year in a piece entitled ``We woz wrong.'

Crude Call

First among the cover stories that didn't turn out the way they predicted was the March 6 cover, ``Drowning in Oil,' predicting $5 crude. That was right before crude oil prices took off in earnest. The price of West Texas intermediate, the benchmark U.S. crude, averaged $12.25 in the first two months of 1999 compared with an average price of $25.30 in November and the first 20 days of December.

The Economist is no different than other forecasters when it comes to being victimized by one-wayitis: it went down, so it will continue to go down. Who can forget the Wall Street Journal's currency outlook on the Monday after the dollar slumped to an all-time low of 79.75 yen in April 1995? Every analyst predicted that the dollar could only go lower.

Oil has almost doubled in price since the Economist predicted its demise. The editors do their obligatory mea culpas, though not before offering an excuse -- Who knew that OPEC would stick to its production cuts? -- and a bit of self-praise. After all, the shock of $5 oil may have persuaded ministers from the Organization of Petroleum Exporting Countries to take action.

The Economist editors were hardly contrite about their view of the U.S. as a ``bubble economy' with a bubble stock market, another eye-catching cover. They hold out hope that they may yet be proved right in their forecast.

The good news for the Economist this time around is that Time is on their side.

Dec/20/1999 16:20>>