To: Les H who wrote (36232 ) 12/29/1999 10:59:00 PM From: Les H Respond to of 99985
Forget Y2K--Holiday Spirit Represents Real Danger to U.S. Business Productivity; Shopping, not Surfing, Proves Biggest Problem 06:00 a.m. Dec 29, 1999 Eastern NEW YORK--(BUSINESS WIRE)--Dec. 29, 1999--A survey released today by the American Management Association (AMA) shows that over two-thirds of managers in American businesses say that an increase in personal, holiday-related activity represents a threat to the bottom line and efficiency of "on-going business operations." The survey defined personal activity as the use of e-mail and corporate Internet connections for private use, the receipt of packages and deliveries to office locations, lateness, early departures and extended lunch breaks, as well as use of office phones for private purposes. E-commerce proved not to be the problem that many expected. The over 1,100 managers surveyed by AMA cited old-fashioned attendance issues as the most common drain on efficiency around the holidays. 30% cited an increase in lateness and early departures as opposed to 21% who noted an increase in personal Internet surfing at the office. "This was supposed to be the year in which everyone was using their high speed office Internet connections to shop on the Web," said Greenberg, "but what we found is that companies have more to fear from traditional holiday shopping and distractions than wasting time online." Overall, the survey shows that taxpayers suffer the most. 58% of managers at government offices cited holiday-related increases in personal activity on the job--10% higher than the national average. Employees at small companies behaved the best. Only 39% of managers at sites with less than 50 employees noticed a reduction in productivity around the holidays. "These statistics seem to show that while the holidays are a great time to be in retail, they really bite into productivity at other businesses," stated Eric Rolfe Greenberg of AMA.