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Non-Tech : Quote.com QCharts -- Ignore unavailable to you. Want to Upgrade?

To: paulr1 who wrote (5170)	12/30/1999 12:27:00 PM
From: Tevyah	Read Replies (2) \| Respond to of 17977

Paul: Deleted temp, restart, still no ts or charts!!! Are you with quote.com? Trying to get help from them but no answer. Anyone know if I will be charged for January if I cancel today or tomorrow. This is not the first time I've been let down by this service. Tevyah

To: paulr1 who wrote (5170)	12/30/1999 1:10:00 PM
From: TFF	Respond to of 17977

Thanks. I will try that.

To: paulr1 who wrote (5170)	12/30/1999 1:26:00 PM
From: Richard Estes	Read Replies (2) \| Respond to of 17977

Quote.com needs to put together some steps that should be taken when people experience problems and send them to all users. 1) why should they delete temp files? Which ones? At what point do you do it? 2) Am I correct if you had one server for every 10 customers, some would still have connection problems? How do you test or determine the internet connection is the problem? 3)What elements can cause strain on the program? short or long time frames on charts, Level II, Isld, T&S, Single Quotes, portfolios, option chains, use of broker interface, futures, or etc.? 4) what computer hardware would help the most? more ram? ASDL or cable modems? CPU speed? 5)When someone can't, say, get a chart or even log on; what do they do? Call, post here, post on onelist, or send e-mail? What should they expect on response? A few months ago, you used e-mail to get the word out on any problems. one message got to all. Why did you stop this? Do you want all the calls? Do you want to keep people in the dark? I think not. Don't hire more people to answer phones, get the message out to all at the same time. Never let people ask the same question or report the same problem over and over. Provide detailed support by e-mail. Print a weekly newletter with most recent problems and solutions, tips/hints, status reports. An informed customer is a happier customer. I would appreicate an answer.