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Non-Tech : Quote.com QCharts -- Ignore unavailable to you. Want to Upgrade?

To: paulr1 who wrote (5184)	12/30/1999 4:52:00 PM
From: JLS	Respond to of 17977

To the thread: Is anyone running Qcharts on a Mac through Virtual PC, and if so, how is it working out? I went to the website a couple of weeks ago and they said this was now available. Just wondering if anyone has any experience with it. I've read good things about Qcharts but until now haven't been able to use the service. I tried emailing them a couple of weeks ago but only got the response that they are overloaded with requests. TIA, Julie

To: paulr1 who wrote (5184)	12/30/1999 6:03:00 PM
From: Richard Estes	Read Replies (3) \| Respond to of 17977

No, you left me hanging on some of the answers. I am a believer that net connections, cause a large number of problems. I think I tax Qcharts/Qlinks as much as the next guy. My equiptment isn't state of the art. Why would I not run into that dreaded no charts/T&S problem? Day after day of smooth operations, why? Random luck? I let you send me to best server, I rarely change servers. Others don't go a day without a problem. Queing, what causes that? Are you helped by being first on and staying there? today, I was on 216.33.71.102. Someone said they couldn't get browser news, I immediately hit 4-5 stocks no problem. But your answer seems to say you need more hardware. You might but my assumption is people whose ISP, phone line, modem aren't functioning proper or path to server is full of black holes will have problems no matter how many servers you have. BTW: I never have deleted a temp folder since Oct. The email, I was speaking to was a broadcast to all customers. Any time you have a problem on your end, you send one message to all. The way it is now you answer same questions 5-6 times and still all don't see it. The "Newsletter" is simple. You could show in detail how to read a ping plotter report and send it out to all. The customer could be shown how to set up a folder in his mail program so the offical messages go right to one folder for reference. Try finding something posted last fall here on SI. You would have been telling everyone that a new beta was out, not just the couple of hundred here. There are only X number of problems and X number of solutions. When anyone in your organization does a good job in preparing a response send it in newletter, an updated FAQ list. You don't need more phones and people if you answer the question once well and have it available to everyone. SI and Onelist don't do that, phones won't either. The Beauty of HTML is that you can expand and update the help files with ease and speed. How do you know what additions are needed? When you get more than five people asking a question that you thought was answered in help. Don't get me wrong, it is not just your organization but all support groups, they fail to use the web site and email to total customer base. They answer same questions over and over each day, they develop attitude problems because they think the customer should know things never made available to them. Think about it, it will cut down cost and work. Now, separate money matters from tech matters. you should have immediate coverage for someone wanting to join/leave or question bill. Actions should be taken in one hour's time or less, period. Thanks I will let it drop for now.

To: paulr1 who wrote (5184)	12/31/1999 11:21:00 AM
From: Dotty	Read Replies (1) \| Respond to of 17977

< There is no harm in deleting the Qcharts Temp folder on a daily basis, and I would recommend it at least on a weekly basis. The folder's default location is C:/Program Files/Quote.com/Qcharts/Temp.> Could you please tell where this is so I can delete it??? I see it under the file button but I'm uncertain how to delete it...I can only open it up...? Thank you in advance.

To: paulr1 who wrote (5184)	12/31/1999 12:02:00 PM
From: jtsaratoga	Read Replies (1) \| Respond to of 17977

Paul, Could you please check the quotes of LCTO and ANDN? Both of them are showing whole numbers like '"38'. JT

To: paulr1 who wrote (5184)	1/2/2000 9:52:00 AM
From: HairBall	Respond to of 17977

paulr1: Our email support is behind -- way behind -- and will likely remain so until we get more bodies in here addressing them. The search is on, but taking training time into account I expect email support to not show significant improvement for a few more weeks. This customer service problem has been around for quite some time. And the on and off problems with QCharts started happening to me after Chris Cooper announced a price decrease on Jan 21, 1999. Within thirty days problems started occurring. Chris Cooper acknowledges slow customer service in this Feb 99 post... Message 7880727 It seems to be taking a very long time getting Customer Service up to speed. I suspect that if it "really" were a priority it would have been fixed by now! Regards, LG