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To: James Simonick who wrote (29479)	12/31/1999 2:33:00 PM
From: allen v.w.	Read Replies (1) \| Respond to of 40688

Visit Indonesia Daily News Online HomePage: indo-news.com Please Visit Our Sponsor indo-news.com -0-0-0-0-0-0-0-0-0-0-0-0-0-0-0-0-0-0-0 Free Email @KotakPos.com visit: my.kotakpos.com ---------------------------------------------------------- Dear Valued Customers, In regard to our first announcement on Compaq Indonesia's preparation in facing the transition period to the Year 2000, including the set up of Compaq Y2K Business Continuity Support Center (BCSC), it demonstrates how Compaq concerns and focuses on supporting customer needs for a smooth sail through the millenium transition. The entire management, technical and operational staff will be divided into 3 shifts to be able to provide round the clock service from 31 December 1999 to January 6, 2000. The team will be ready to assist customers with on-site or remote support, based on the priority and capacity. To provide full accessibility to every customer, various communications alternatives have been prepared with more than 20 telephone numbers installed, be it regular phone lines and cellular phones in Jakarta and 6 other major cities (Bandung, Surabaya, Semarang, Medan, Pekanbaru and Makassar), or through a portable satellite phone which will be placed at the head office in Jakarta. Back-up offices have also been prepared in some hotels in these locations, equipped with communication devices and computers as a real operational office. Compaq has also prepared a back-up location in one of Indonesia's leading telecommunication provider, to ensure that customers can continue to reach us with minimum disruptions. Compaq System Service Provider (SSP) and Authorized Service Provider (ASP), with full support from Compaq, will also be on stand-by during the critical period. Full details on their activities will be given in the Attachment section. Preparations have also been instigated in other Compaq offices around the world and intense monitoring throughout the region is conducted through Compaq's global intranet. This arrangement will allow us to anticipate, to solve and if an escalation of problems to Compaq offices in Asia Pacific or Worldwide is needed under circumstances, we would be able to do it in a more effective and timely manner. As a further safeguard, we will be creating a communication line between Compaq Y2K Business Continuity Support Center (BCSC) and our customers, especially for the period December 31, 1999 (18:00 BBWI) until January 6, 2000 (08:00 BBWI). The communication can consist of technical matters related to Compaq products you are using. To help us achieve this, we ask all our customers to send us the following information: - People in charge of the Y2K Contingency/Crisis Center - Phone numbers and fax that are always available to be contacted - E-mail address. Please submit the information to us by December 28, 1999 at the latest. It can be sent by fax to (021) 572-1080 or through e-mail: compaq.indonesia@compaq.com. However, we really thank all customers who have sent us the detailed information about their company's Y2K Contingency Team. All these plans and preparations have been implemented with the intention of ensuring that all necessary support to our customers will still be given during this critical and uncertain period of transition, especially to those who have direct affect to public services. This is a further demonstration of our commitment and loyalty to all our valued customers. It is also a means to ensure that our customers receive all the support they needed so they can continue to provide uninterrupted services to their customers. But we realize that we depend mostly on many external factors to make this arrangement work as expected. Finally, even though we are prepared for the worst, we will always hope for the best. In this regard, let's come together to welcome the new century optimistically. On behalf of everyone at Compaq, may I extend the season's greetings and wish you all peace and prosperity as you embrace the new millenium. I hope it will mark the beginning of new hope and prosperity. Yours sincerely, President Director of Compaq Indonesia ++++++++++++++++++++++++++++++++++++++++++++++++++++ Didistribusikan tgl. 31 Dec 1999 jam 16:37:01 GMT+1 oleh: Indonesia Daily News Online <IndoNews@indo-news.com> indo-news.com