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Strategies & Market Trends : Stock Watcher's Thread / Pix of the Week (POW) -- Ignore unavailable to you. Want to Upgrade?

To: RCJIII who wrote (22752)	1/3/2000 2:48:00 AM
From: TWICK	Respond to of 52051

No way. I missed PHISH ?? Was this concert televised, or were you there in person ? Twick

To: RCJIII who wrote (22752)	1/3/2000 3:24:00 AM
From: TWICK	Read Replies (1) \| Respond to of 52051

Not sure if we're still doing POWs. Here goes: AMTD, MSPG, EGAN, ZIXI, FFTI, CONV, OSII, and CORL. Twick

To: RCJIII who wrote (22752)	1/3/2000 11:59:00 AM
From: Boddington	Respond to of 52051

SPLK $1 M deal with US WEST, small float ! biz.yahoo.com biz.yahoo.com finance.yahoo.com Float only 2.9 mil. finance.yahoo.com biz.yahoo.com biz.yahoo.com Monday January 3, 10:51 am Eastern Time Company Press Release Spanlink Lands $1 Million U S WEST Contract Project Features Natural Language Speech Recognition from Nuance Communications MINNEAPOLIS--(BUSINESS WIRE)--Jan. 3, 2000--Spanlink Communications, Inc. (Nasdaq SmallCap Market: SPLK), a leading software developer of automated customer interaction solutions, has signed a staged contract valued at approximately $1 million with U S WEST. The contract calls for Spanlink to develop a new call steering system that will provide state-of-the-art customer service for the telecommunications leader. Spanlink has completed initial project development and will launch a first quarter pilot for the system. Integrating interactive voice response (IVR) technology and Nuance natural language speech recognition, the system will enable U S WEST customers to get the specific service they need quickly and easily. With natural language technology, callers can simply state, ''My phone line is out,'' instead of using touch-tone keys or responding to voice prompts such as, ''Say 'one' if your phone line is out.'' Callers can speak requests for services including repairs, adds, moves, billing information and customized voice and data services. ''We chose Spanlink for this effort because they have a proven track record of integrating market-leading software from companies such as Nuance and delivering applications focused on the needs of today's customers,'' said Hal Wolf, U S WEST vice president of e-business. ''Our customers want choice and control. This innovative application provides them with a better, faster way to reach the right consultant - or to self-help, if that's what they choose.'' According to Brett Shockley, CEO of Spanlink Communications, ''This is a significant contract win that calls upon Spanlink's products, technology and voice system integration expertise.'' Developing the system, which will undergo limited customer implementation in the first quarter of 2000, required that Spanlink and Nuance team together to re-engineer the human factors of U S WEST's automated phone attendant. The goal is a system that provides faster and friendlier service by allowing customers to interact with the company through natural speech, and by providing intelligent call handling techniques to allow for the inconsistency in how individuals pronounce words and how they approach problems. ''Nuance's software is ideally suited for the US West application because of its extremely high accuracy, scalability and reliability,'' said Ronald Croen, president and CEO of Nuance. ''Our partnerships with innovative companies such as Spanlink enable forward-thinking companies like U S WEST to quickly reap the benefits of our speech recognition software.'' Nuance, www.nuance.com, is the leader in natural voice interface software that makes access to information, transactions and services over the telephone convenient and secure. Every day, millions of people place calls, make travel reservations, trade stocks and interact with other telecommunications, enterprise and Web-based systems running Nuance's speech recognition, language understanding and voice authentication software. Spanlink Communications (headquartered in Minneapolis, Minnesota) is a leading provider of Computer Telephone (CT), Interactive Voice Response (IVR) and Web-based solutions for call centers. By integrating software packages that can be deployed quickly and with more customized solutions, Spanlink automates customer interactions for faster, more efficient service. Since 1988, Spanlink's technology and solutions have been installed in over 2,000 locations worldwide. Spanlink sells its products in the U.S. through a direct sales force and channel partners, as well as internationally through Lucent Technologies. Spanlink can be found at www.spanlink.com For a demonstration of Spanlink voice products, call 1-612-971-2400. To contact a Spanlink representative, call 1-800-303-1239. -------------------------------------------------------------------------------- Contact: Spanlink Communications, Minneapolis Kristen Jacobsen 651/714-8056 kristen.jacobsen@spanlink.com or Bob Brin Padilla Speer Beardsley 612/871-8877 bbrin@psbpr.com