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To: Dale Baker who wrote (13977)	1/4/2000 11:33:00 AM
From: Dale Baker	Respond to of 118717

PETsMART.com Tops Gomez Advisors Internet Pet Scorecard Latest Survey by E-Commerce Authority Cites PETsMART.com as Best Online Pet Store and 'The New Standard Bearer for the Online Pet Space' PASADENA, Calif., Jan. 4 /PRNewswire/ -- In the latest confirmation of its position as the online pet authority, PETsMART.com, the Internet's number one destination for pet supplies and pet care needs, announced today that petsmart.com was rated the Best Online Pet Store in the Spring 2000 Gomez Advisors Internet Pet Scorecard (http://www.gomez.com). In addition to finishing first overall, PETsMART.com was ranked number one in terms of Customer Confidence and On-Site Resources. Gomez, in its review of the online pet category stated, ''PETsMART.com has emerged out of the pet jungle with a phenomenal brand and an Internet savvy management team (via idealab!). The result is a sophisticated site that contains solid functionality and even more promise.'' Commenting on the Company's close relationship with PETsMART (Nasdaq: PETM - news), the nation's largest offline chain of stores, Gomez added, ''On top of an excellent site, this type of offline-online meld will help bolster PETsMART.com's ultimate utility.'' ''The Gomez survey results are a significant endorsement of the PETsMART.com site, our bricks and clicks strategy and our commitment to being a one-stop destination for pet owners,'' said Tom McGovern, CEO of PETsMART.com. ''Our strong win in terms of overall score and first place finish in categories such as Customer Confidence and On-Site Resources reflects our unique ability in the pet category to focus our energies on the customer and their needs, rather than burning calories on branding and back- end issues. We are proud to be cited by Gomez Advisors as 'the new standard bearer for the online pet space' and look forward to adding even more features, products and services in the months ahead.'' The Gomez Advisors survey further praised PETsMART.com for its 24/7 customer service and the site's innovative new pet food calculator. Last month, the Company introduced the first online pet food calculator which allows visitors to the site to enter their dog's or cat's information into an interactive system and receive advice on the foods that address the specific fitness and health needs of their pet. PETsMART.com, petsmart.com, is the Internet's premier destination for pet supplies and pet care needs and the most popular online pet site according to Media Metrix, PC Data and Nielsen//NetRatings. PETsMART.com offers the largest product selection, excellent customer value, superior service and compelling content. PETsMART.com, Inc. was founded in May 1999, and is a privately held company based in Pasadena, CA. PETsMART.com, Inc. is the successful collaboration between two industry powerhouses, PETsMART, Inc. (Nasdaq: PETM - news), a leading retailer of pet food, supplies and services, and idealab!, the nation's leading Internet incubator of such companies as eToys and GoTo.com. Other investors include idealab Capital Partners and Global Retail Partners.