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Tuesday January 18, 12:13 pm Eastern Time
Company Press Release
MotherNature.com Named One of the Top 10 Sites for Customer Service
Online Source for Natural and Healthy Living Products Joins Amazon.com, Lands' End, LL Bean in Top Rankings by Feedback Direct
CONCORD, Mass.--(BW HealthWire)--Jan. 18, 2000-- MotherNature.com (Nasdaq: MTHR - news), a leading online information source and e-tailer of vitamins, supplements, minerals, and other natural and healthy living products, was named one of the top 10 sites for customer service during the holiday season in a report issued by Feedback Direct, a leading source for customer service information.
The study focused on the customer service performance of companies via phone, e-mail, live chat and FAQ (frequently asked questions) Web pages. Feedback Direct rated companies on their availability, responsiveness, user-friendliness, courtesy and quality of issue resolution. In addition to MotherNature.com, the top 10 sites included Amazon.com, Bluefly.com, Lands' End, Borders.com, L.L. Bean, eHobbies.com, Federal Express, Fogdog.com and RedEnvelope.com.
``Our customer service philosophy is to exceed our customers' expectations. We provide eight days of training for all of our customer service people, and we empower them to take any action necessary to turn our customers into evangelists for our services and products,' said Michael Barach, president and CEO of MotherNature.com. ``It is very gratifying to get recognition for these efforts, and to be in the company of other leading e-commerce sites. Our customer service people and philosophy are core strengths of our business.'
About MotherNature.com, Inc.
MotherNature.com, Inc. (Nasdaq: MTHR - news) established an Internet site in 1995. It is a leading online retailer of a vast array of vitamins, supplements, minerals, and other natural and healthy living products. MotherNature.com is also a leading provider of health information on the Internet, with contributions from a panel of health and medical professionals. The company maintains its corporate office in Concord, MA, a distribution center in Springfield, MA, and a customer support center in Acton, MA.
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: The statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934, as amended, including statements regarding MotherNature.com, Inc.'s expectations, beliefs, intentions, or strategies regarding the future. All forward-looking statements included in this document are based upon information available to MotherNature.com, Inc. as of the date hereof, MotherNature.com, Inc. assumes no obligation to update any such forward-looking statements. Forward-looking statements involve risks and uncertainties, which could cause actual results to differ materially from those projected. These and other risks relating to MotherNature.com, Inc.'s business are set forth in MotherNature.com, Inc.'s Form S-1, as amended, declared effective by the SEC on December 9, 1999, and the other reports filed from time to time with the Securities and Exchange Commission.
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Contact:
Ruder Finn
Daniel Sieger, 212/593-5883
siegerd@ruderfinn.com
or
MotherNature.com
Sharon Rice, 978/929-2008
sharon.rice@mothernature.com |
