To: Don Dodge who wrote (331 ) 2/25/2000 11:08:00 AM From: biznotech Respond to of 369
Customers'-Eye View of enCommerce Crossroads A-List Awards for E-Business Infrastructure Announced January 31, 2000 enCommerce, Inc., getAccess Wins "Personalization and Access Management for Global E-Business Portals" Business Benefits To conduct global e-business or support global brands, companies must present a consistently friendly face to Web users. getAccess enables Web developers to intelligently direct visitors through resources spanning multiple product lines and organizations. It provides a single secure means to give Web users personalized access to all appropriate information. getAccess helps the most security-conscious companies to build and manage multinational e-business portals that support local languages and scale to support very large user counts. Technology Highlights Businesses need to make it easy for Web users to directly access corporate information and applications while ensuring personalized information is available only to authorized users. To conduct business worldwide, they must be able to create Internet domains that span multiple locations and support different languages. They require performance, scalability, and easy maintenance to manage millions of users. getAccess provides single sign-on to multiple applications and allows companies to define unique user profiles that provide customized navigation paths to authorized information. Centralized management and delegated administration make it fast and easy to give new users personalized access or to modify current users' access. It scales to support very high user counts with automated registration and self-service profile management. getAccess supports multiple languages and the creation of domains that span multiple countries. getAccess 3.2, shipped August 1999, features multidomain support, increased performance and scalability, and support for authentication and authorization using LDAP. Customer Comments enCommerce customers fall into two primary groups: Global 2000 companies in financial services, telecommunications, and high-tech manufacturing and ambitious dot coms. Established companies are under competitive pressure to leverage core assets through business portals. The growing importance of e-business has intensified their already strong focus on security. Dot coms are trying to establish new brands and gain a first-mover advantage in vertical markets. Both must maximize customer value through cross-selling and up-selling. Companies are using getAccess to make the customer or partner (not the product groups, the org chart, or the existing web stovepipes) the focal point for managing the business. getAccess implementers report that the single sign-on boosts their Web constituents' confidence and satisfaction. This is particularly important in Europe, where consumers are risk-averse and security conscious when considering e-commerce. getAccess has allowed developers to create a unified environment for Web users and to lay the foundation for more sophisticated profiling and cross-selling. To date, enCommerce customers have used getAccess primarily to define their authorization infrastructures and to integrate authentication. With their initial implementations in place, they are beginning to use the customer profiling capabilities. One manufacturing company has built an extranet site that defines eight different groups of users, each with customized navigation across nine different applications. Several financial services firms have rolled out their first products, such as online banking or insurance, and are creating profiles to cross-sell other products such as brokerage. enCommerce customers are using the multiple-language support to establish Web infrastructures that can be easily extended across geographic boundaries. Corporate extranet implementations are furthest ahead in globalization, but brand-focused portals are catching up. One UK-based firm is looking to expand across Europe, introducing new services that are tailored for each market but accessible through a single portal. A U.S. firm will reach European customers. Organizations appreciate getAccess for its straightforward implementation, manageability, and ease of rolling out new applications under a consistent architecture. Customers report application rollouts in months, not years, and administrative headcount is minimal due to distributed delegation. Scalability is critical for enCommerce customers, many of whom plan to scale their sites to support millions of users. They report no performance degradation related to getAccess as their sites have grown and are comfortable with the robustness and failover of the underlying Oracle technology. Today?s user counts range up to 800,000 users. One firm has load-tested its site with up to 2 million users with no performance impact. Another is deploying an application targeted at a group of 12 million customers. Implementing getAccess requires programming resources who understand security. Customers report success transitioning personnel from the mainframe or SAP environment, where roles-based security is commonly used. Rating: A. This rating reflects the experiences of Global 2000 and industry-leading dot-com companies. They have used getAccess to build, secure and manage global portals with individualized navigation menus across multiple domains, which they plan to leverage with sophisticated customer profiling. -###- Source: The Crossroads A-List Award Program recognizes technology companies whose products or services meet two key criteria: they address today's most critical business priorities (determined by primary research with business decision makers); and they are newly proven to deliver real business results to customers in the field (determined by a second round of primary research with installed customers). crossroads-osa.com . PS: Winners (many, like enCommerce, are not yet public) and their reference customers, will appear at the Crossroads 2000 Conference, March 12-15, 2000.