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To: Greater Fool who wrote (90249)	1/7/2000 9:47:00 PM
From: Glenn D. Rudolph	Read Replies (1) \| Respond to of 164684

How expensive on a per transaction basis do you think it would be for the local Barnes & Noble stores to do order fulfillment for web orders? I have very little experience in this but my gut reaction is this would be fairll expensive unless there is sufficient storage space in the non retail departments. I was thinking of the display "mess." I know this was in in the question but under the current tax laws, it would be a problem. <i.I'm trying to gauge whether that would be a horrendously expensive approach, or whether it might be a good utilization of the existing infrastructure, such as by having the retail outlets doing order fulfillment after the shop has closed for the night. I believe if fulfillment and shelve re-stocking could all be done at night this would work well. There are people on the payroll during the day for current shelve re-stocking. Time is lost working around the current customers in the brick and mortar store. However, on the plus side, there is a service provided by having these people around to help a customer locate an item. I believe the store would need both. Meaning shelve re-stocking during business hours a long with some web sales fulfillment and web sales fulfillment during non regular business hours. This would fully utilize the building. Questions that come to mind are: 1. Is there space for packing the items in boxes in the retail store that is not currently used for retail sales? 2. Similar problem is there enough space to store the needed shipping boxes? Plus side is cashiers, etc. can pack boxes when the retail traffic is slow. That is a much more efficient utilization of labor costs.