Amazon.com ? 6 January 2000 2 Revenue. Revenue growth was strong but not spectacular-in other words, very similar to the performance throughout 1999. Based on the strength we will likely be able to raise our aggressive 2000 revenue estimate slightly, to just over $3 billion. When the company reports results on Feb. 2, it will be important to understand to what extent revenue growth was ?bought? at the expense of gross margin through the use of discounts and coupons (our sense is that most of the shortfall on the gross margin line was the result of higher-than-expected shipping and servicing costs, not price discounts), as well as what percentage of revenue came from high-ticket, low-margin items such as consumer electronics, etc. (the pre-accouncement release suggested that 50% of revenue was generated through products other than books). The value-per-revenue dollar of the lower margin products is obviously less than that for higher-margin products, so if electronics contributed a significant portion of the Q4 growth, this growth will actually be less impressive than it looks. A back of the envelope analysis suggests that Amazon?s book business grew approximately 50%-60% year-over-year and is now operating at a run-rate of about $1.2 billion. This business appears to have slowed significantly in 1999, which may suggest that, at 5% of the domestic book market ($25 billion), the company?s market share growth-and, perhaps, the growth of online bookselling vs. traditional bookselling-is slowing. Expenses. We continue to believe that Amazon?s expenses must be brought under control for the company is to re-develop strong credibility with the Street and for the stock to exhibit sustained appreciation over the next year (the revenue growth has settled into a relatively predictable pattern). The point here is not that the company must control the magnitude of its losses-with a quarterly operating loss already in excess of $150 million, another $20-$30 million is not particularly relevant. The point is that the company must improve its financial forecasting ability and discipline and set a plan in place that, milestone by milestone, eventually leads down a clear road toward profitability. In our opinion, another year in which the operating plan is revised quarter after quarter (read: loss estimates are increased) will lead to a loss of confidence and turnover in the core shareholder base. Stock outlook. AMZN remains a core holding, as we continue to believe the company will be the long-term winner in electronic retailing. We continue to believe that the stock is likely to trade off in the early part of the year. If the company is able to set and stick to a firm operating plan (still an ?if? at this point), we think the stock will then likely have a good year overall. We are maintaining our Accumulate/Buy rating. [AMZN] The securities of the company are not listed but trade over-the-counter in the United States. In the US, retail sales and/or distribution of this report may be made only in states where these securities are exempt from registration or have been qualified for sale. MLPF&S or its affiliates usually make a market in the securities of this company. Opinion Key [X-a-b-c]: Investment Risk Rating(X): A - Low, B - Average, C - Above Average, D - High. Appreciation Potential Rating (a: Int. Term - 0-12 mo.; b: Long Term - >1 yr.): 1 - Buy, 2 - Accumulate, 3 - Neutral, 4 -Reduce, 5 - Sell, 6 - No Rating. Income Rating(c): 7 - Same/Higher, 8 - Same/Lower, 9 - No Cash Dividend. Copyright 2000 Merrill Lynch, Pierce, Fenner & Smith Incorporated (MLPF&S). 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