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To: Uncle Frank who wrote (14915)	1/17/2000 10:50:00 AM
From: eRM Solutions	Read Replies (1) \| Respond to of 54805

YAHOO!!! Monday January 17, 8:30 am Eastern Time Company Press Release Siebel Systems Announces Yahoo! as New Siebel eBusiness Customer SAN MATEO, Calif.--(BUSINESS WIRE)--Jan. 17, 2000--Siebel Systems, Inc. (Nasdaq:SEBL - news) today announced that Yahoo! Inc. (Nasdaq:YHOO - news) has selected Siebel eBusiness to enhance management of its customer relationships. Multichannel teams of Yahoo! sales representatives, account managers and marketing programs producers will use Siebel eBusiness to increase cross-team collaboration and to streamline the process of designing the advertising and promotional programs that best meet each of their customer's unique requirements. ''Yahoo! has built one of the most recognized brands on the Internet today by creating a strong sense of community and long-term loyalty among their customers,'' said Andrew Zoldan, vice president, Siebel .COM products, Siebel Systems. ''With Siebel eBusiness, Yahoo! can streamline communication among the individuals who interact with their customers regardless of the channel each customer prefers.'' Yahoo!'s Fusion Marketing Online(TM) (FMO) programs offer its customers an integrated platform of interactive marketing services with comprehensive promotional programs that go far beyond traditional advertising. By combining media, e-commerce, direct services and communications tools, the FMO approach to online marketing provides one-stop shopping for companies seeking to establish loyalty throughout Yahoo!'s community of 120 million users and secure a measurable presence on the Internet. ''We selected Siebel eBusiness after a thorough market evaluation. Siebel eBusiness is a market leading application suite with a very strong and loyal customer base and a proven commitment to 100 percent customer satisfaction,'' said Anil Singh, chief sales and marketing officer, Yahoo! Inc. ''Siebel eBusiness will help to increase our coordination, communication and collaboration across all of our channels, helping us provide a higher level of service and satisfaction to our customers.'' Siebel Sales allows an organization to track new co-marketing opportunities from the moment they enter the company, regardless of their origin: the Web, a phone call or any other source. Using Siebel Workflow and Assignment Manager, each new opportunity can be routed to the appropriate sales representative or sales team. Based on the customer's requirements, experts from the appropriate marketing organizations will be automatically added as virtual members of the sales team, so that they can collaborate in real-time, designing programs based on that customer's profile. Using Siebel Encyclopedia, the virtual sales team will all have access to a comprehensive set of marketing programs, which can be combined, uniquely customized and quoted to the customer quickly and efficiently.