(PR NEWSWIRE) Zyan Communications Selects Interactive Intelligence To Provide
Zyan Communications Selects Interactive Intelligence To Provide Advanced
Interaction Management Solution
LOS ANGELES, and INDIANAPOLIS, Jan. 24 /PRNewswire/ -- Zyan
Communications, a national provider of digital subscriber line and
next-generation broadband communications services, today announced it had
selected Interactive Intelligence(R) (Nasdaq: ININ) to provide an advanced
interaction management solution to handle all customer, business, and service
calls for the company. Zyan will employ Interactive Intelligence's Enterprise
Interaction Center(R) (EIC), the "all-in-one" communications server, to
improve call routing, enhance customer service, and improve company
efficiencies.
Zyan will initially use the following EIC capabilities: auto attendant,
interactive voice response (IVR), computer telephony integration (CTI), and
unified messaging. According to Zyan, selling points of the EIC system
include its comprehensive functionality, open architecture, ease of
installation, scalability, Internet readiness, and real-time supervisory
features. The company anticipates an increase in customer satisfaction
through its ability to offer more efficient telephone queues and improved
service monitoring.
"We chose EIC because we felt that its flexibility, scalability, and
administrative efficiency would help us reach our driving business objective
of 100% customer satisfaction," said Crosby Haffner, president and COO of
Zyan Communications. "The EIC system provides us with the tools and
infrastructure necessary for smooth call handling and quick response times,
whether it's in our sales, service delivery, or tech support departments. In
the competitive broadband communications industry, it is vital to offer a
better model of customer care through innovative solutions like the EIC."
Los Angeles based interconnect company, Nextcom, will assist Zyan to roll
out the new system this February.
"We're delighted to add Zyan Communications to our growing list of ISP
customers," said Dr. Donald E. Brown, president and CEO of Interactive
Intelligence. "We expect Zyan to immediately benefit from EIC's multimedia
features, such as web chat and web callback. Once rolled out externally, Zyan
can take even better advantage of EIC's enhanced capabilities designed to
offer customers highly differentiated services at a competitive price point."
Announced by Interactive Intelligence in November 1999, EIC for Service
Providers is a scalable platform that can be used to deploy numerous enhanced
services including voice mail, fax, unified messaging, IVR, web services,
e-mail management, one number 'follow me,' call screening, conferencing,
international call back, and many others.
ABOUT ZYAN COMMUNICATIONS
Zyan Communications is a national provider of digital subscriber line
(DSL) and next-generation business-critical broadband communications services.
In partnership with Covad Communications (Nasdaq: COVD) and NorthPoint
Communications (Nasdaq: NPNT), Zyan provides business customers in
metropolitan markets across the U.S. with seamless high-speed Internet access
and value-added communications services, including enterprise VPN and
telecommuting solutions. Zyan provides these services within a new, and
better, model of customer care where customer satisfaction is the driving
business objective. Zyan's flagship service, Zyan DSL Speed (SM), saves
businesses time and money by providing high-speed, always-on Internet access
in a cost-effective, easy-to-implement package.
Founded in 1994, Zyan Communications is headquartered in Los Angeles. For
more information on the Company and its communications solutions, visit
zyan.com , e-mail info@zyan.com or call 800-205-4884 or
213-488-6100.
ABOUT NEXTCOM
NextCom is a telecommunication company and an integrator providing phone
systems, voice mail systems and voice network solutions to businesses in the
greater Los Angeles and San Francisco areas. Founded in 1969, NextCom is
regarded as one of the oldest and most reputable interconnects. NextCom
specializes in the consultation, design, integration, installation and
maintenance of digital Key/Hybrid/PBX telephone systems, NT based
Communication Servers, IP based communication Servers, Voice-over IP telephone
systems, and Unified Messaging solutions. NextCom can be reached at
310-360-1000 or nextcom.net .
ABOUT INTERACTIVE INTELLIGENCE, INC.
With over 350 installed customer sites to date, Interactive
Intelligence(R) (Nasdaq: ININ) is a leading developer of enterprise software
that allows Enterprises, Call Centers, and Service Providers to automate
virtually every aspect of their business communications. The company's
flagship product, Enterprise Interaction Center(R) (EIC), is an "all-in-one"
Windows NT-based communications server that replaces proprietary communication
devices such as PBXs, ACDs, IVRs, voice mail systems, fax servers, Web
gateways, and CTI middleware systems. Add-on products include Interaction
Web(TM) (Web chat/collaboration, Web callback, and Voice Over Net calls),
Interaction Recorder(TM) (voice logging), Interaction Director(TM)
(SS7 pre-call routing), and Interaction Dialer(TM) (predictive dialing). EIC
for Service Providers offers support for large-scale subscriber services
including unified messaging, one-number "follow me", call screening,
conferencing, and international call back. The company also markets
e-FAQ(TM), a standalone e-mail response management solution for organizations
of all sizes. Interactive Intelligence is headquartered in Indianapolis with
offices in Los Angeles, St. Louis, Denver, Atlanta, Boca Raton, Washington
D.C., Minneapolis, San Francisco, Aix-en-Provence, Tokyo, Seoul, Surrey,
Reigate (Australia), and Waspik in the Netherlands. The company can be
reached at 317-872-3000 or inin.com .
This release contains certain forward-looking statements that involve a
number of risks and uncertainties. Among the factors that could cause actual
results to differ materially, are the following: rapid technological changes
in the industry, volatility in the market price of the company's common stock;
the company's ability to achieve profitability, to manage successfully its
growth and increasingly complex third party relationships, to maintain
successful relationships with its current and any new resellers, to maintain
and improve its current products and to develop new products and to protect
its proprietary rights adequately; and other factors described in the
company's SEC filings, including the company's Registration Statement on Form
S-1, as amended (Registration No. 333-79509), effective September 22, 1999,
and its quarterly report on Form 10-Q filed with the Securities and Exchange
Commission on November 10, 1999.
Interactive Intelligence, Enterprise Interaction Center, Interaction Web,
Interaction Recorder, Interaction Director, Interaction Dialer, and e-FAQ are
servicemarks or trademarks of Interactive Intelligence, Inc. All other
products and company names should be considered servicemarks or trademarks of
their respective companies.
View Interactive Intelligence, Inc. Press Releases at:
inin.com
Download Interactive Intelligence, Inc. Logo at:
newscom.com
SOURCE Interactive Intelligence, Inc.
-0- 01/24/2000
/CONTACT: Joe Adams, Vice President, Market Communications of Interactive
Intelligence, 317-715-8122, or joea@ININ.com; or Felice Wu, Public Relations
Manager of Zyan Communications, 213-488-6100, ext. 122, or felice@zyan.com/
/Web site: nextcom.net
inin.com
(ININ)
CO: Interactive Intelligence, Inc.; Zyan Communications
ST: California, Indiana
IN: CPR TLS
SU:
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