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Technology Stocks : eShare Technolgies (ESHR) -- Ignore unavailable to you. Want to Upgrade?

To: Jon Khymn who wrote (476)	1/24/2000 7:47:00 AM
From: Tom Hua	Read Replies (2) \| Respond to of 653

Monday January 24, 6:04 am Eastern Time Company Press Release SOURCE: eShare Technologies KnowX.com Selects the eShare NetAgent Solution to Help Customers Find Public Records on the Internet NetAgent Provides Leading Online Directory Site An Advanced E-mail Management Solution ATLANTA, Jan. 24 /PRNewswire/ -- eShare® Technologies (Nasdaq: ESHR - news), a leading provider of integrated customer contact management solutions, announced today that it has been chosen by KnowX.com, a leading public records search site designed for consumers and small businesses, to enhance customer communication on its Web site. KnowX.com has implemented eShare's NetAgent(TM) solution to quickly respond to a large number of daily e-mail requests. NetAgent is the industry's first integrated, fully featured web customer interaction solution that combines the power of email management with live interaction for eBusinesses. KnowX.com serves as one of the top 10 ''directory'' sites on the web, with more than 1.3 million unique visitors per month and was recently chosen as one of ''ZAP's 200 best internet sites.'' KnowX.com is the most comprehensive source of U.S. public records available to the general public, instantly providing in-depth and affordable information to conduct personal and business research. Launched in February 1997, its databases contain millions of records, all compiled from publicly available sources and updated regularly. NetAgent provides the site with an e-mail service that routes emails to appropriate service representatives for expert follow up. KnowX.com also plans to integrate NetAgent's real-time interaction feature that allows agents to engage in live dialog with customers. The feature will enable agents to instantly answer questions about how to run a background check, how to locate people, how to research a business and more. ''KnowX.com is pleased to have selected NetAgent for their integrated platform as it offers real-time online customer care and e-mail management because we realize that an integrated customer service solution is integral to our success,'' said Jane Rafeedie, General Manager of KnowX.com. ''This is going to enable our customers to receive replies to questions even faster and more efficiently than ever before.'' ''KnowX.com provides simple, instant, and affordable access to public records compiled by various public offices and agencies,'' said James Tito, vice chairman and president, eShare Technologies. ''Fortunately, NetAgent's simple, instant, and affordable features perfectly fit KnowX.com's vision to expand the online help, service, and support offered to its customers.'' About eShare Technologies eShare Technologies is a leading total-solution provider of unified Web and telephony customer contact management solutions for customer contact centers, e-commerce and online communities for over 2,000 customers in 30 countries. Its customers include prestigious and leading organizations in the financial services, banking, retail, education, media and communication industries such as 1-800-Flowers, AOL, First USA, Citigroup, American Express, Dun and Bradstreet, Lycos and AT&T WorldNet. The company's web address is eshare.com . About KnowX.com KnowX.com is a subsidiary of DBT Online, Inc. (NYSE: DBT - news). KnowX.com charges no sign-on or connection fees, and users only pay for the information they need. KnowX.com is not a consumer credit reporting agency, and KnowX.com information cannot be used for consumer credit purposes or to screen prospective employees or residential tenants. If a user has a need to search public records in connection with these types of transactions, he or she should contact a consumer credit reporting agency. SOURCE: eShare Technologies