PairGain Announces RapidLaunch Global Services and Marketing Program; New Program Helps Customers Implement and Leverage DSL Investments
PR Newswire - January 25, 2000 08:25
WASHINGTON, D.C., COMNET 2000, Jan. 25 /PRNewswire/ -- PairGain(R) Technologies, Inc. (Nasdaq: PAIR), the power behind DSL access(TM), today announced the introduction of RapidLaunch(TM), a global support and marketing assistance program designed to provide comprehensive services tailored to fit the individual needs of carriers, service providers and enterprises. From on-site installation to deployment assistance to maintenance support, RapidLaunch offers a wide variety of specialized services to help PairGain customers implement and leverage their DSL investments. Hear more about RapidLaunch at ComNet, booth #428.
"As service providers and enterprises expand their DSL capabilities, they continue to face challenges with designing, maintaining, and supporting the network infrastructure. PairGain's RapidLaunch solution is designed to relieve the burden of managing the process internally and to let PairGain and its partners provide the focused skills and expertise that customers need," said Richard Dean, senior research analyst of IDC's Network Support and Integration Services research program.
"PairGain's culture is built around customer satisfaction," said Steve Doran, vice president of PairGain's Global Services and Support. "RapidLaunch reaffirms that guiding principle and will help us achieve a position as a total solution provider. The program rounds out our portfolio, so we now have a global service infrastructure that matches our world class product offerings."
The RapidLaunch program consists of two distinct components: Global Support Services and Global Marketing Assistance.
Global Support Services (GSS) focuses primarily on installation, maintenance and technical assistance. Three contracted options -- RapidRollout(TM), RapidRecovery(TM), and RapidResponse(TM) -- cover the spectrum of networking support options.
-- RapidRollout includes programs designed to bring a customer's network
into service smoothly and effectively. Chief among these are turnkey
EF&I, on-site test and turn up and technical training.
-- RapidRecovery zeroes in on on-site maintenance. RapidRecovery
customers have unrestricted 24/7 access to the Technical Assistance
Center (TAC), an expert team dedicated to speedy problem resolution,
and are eligible to receive all system software maintenance updates.
Two on-site tech support options are also available, Basic and
Premier. The on-site Premier package offers either four- or
eight-hour response times, depending on distance from a PairGain
service center, while the on-site Basic option offers response time
commitments for critical failures during normal business hours.
-- RapidResponse links customers directly with a TAC specialist at any
time. The TAC Service option features 24/7 access to technical
support coupled with a return-to-factory parts exchange plan. The
TAC and Parts Service option provides always-available TAC support
plus a free 48 hour turnaround advance faulty parts exchange. A
standalone Software Maintenance Service option is also available.
"No DSL marketing initiative is complete without the expertise PairGain provides through RapidLaunch Global Marketing Assistance," said Stephen Pallavicini, vice president marketing services and communications. "With this program, PairGain gives the power behind DSL access to all our customers, so they translate our experience into their business success." Global Marketing Assistance (GMA) concentrates on early or pre-deployment marketing support, as well as post-deployment consulting and training. GMA features two tailor-designed options that can help customers profit from the lucrative DSL market.
-- RapidStart comprises Business Planning and Launch Assistance to
eliminate trial and error deployment and help customers grow their
business quickly. PairGain also offers cooperative marketing funds
to support customers' deployment and promotion initiatives.
-- RapidProgression includes Consultant Services, Training, and New
Service Deployment services designed to help participants maximize
revenues by expanding service offerings with voice over DSL (VoDSL),
voice over Internet protocol (VoIP), virtual private networks (VPNs),
and more.
PairGain's RapidLaunch program represents a considerable investment in the company's service business in order to deliver unparalleled customer satisfaction and create competitive advantage.
"Our service infrastructure is expanding all the time," continued Doran. "Right now we have local tech support capability in close to 30 major U.S. cities, and logistics centers in 25 U.S. and five international sites. Plus, our in-house marketing experts are eager to put their skills to work whenever and wherever required. Our support readiness is at an all time high -- and that's where it will stay."
PairGain Technologies, Inc.
PairGain is the leader in the design, manufacture, marketing and sale of DSL networking systems. Service providers and private network operators worldwide use PairGain's products to deploy DSL-based services such as high-speed Internet access, remote LAN access and enterprise LAN extension.
For more than 10 years, PairGain has been recognized as a technology leader and industry innovator of telecommunications equipment. The Company offers the widest range of DSL-based systems available. Product lines include HiGain Solitaire(TM) HDSL2 solutions, HiGain(R) T1/E1 access systems, PG-FlexPlus(TM), PG-Flex(R) and PG-Plus(R) subscriber carrier systems, the Avidia(R) System, Megabit Modems(R) and Campus-RS(TM) DSL access products. More than 1.7 million PairGain DSL nodes are installed in over 70 countries. Additional information about the Company is available on the Internet at www.pairgain.com.
Except for the historical information contained herein, the matters discussed in this announcement are forward-looking statements which involve risks and uncertainties, including but not limited to economic, competitive, governmental and technological factors affecting the Company's operations, markets, products, services and prices and other factors discussed in the Company's filings with the Securities and Exchange Commission. All trademarks within are the property of their respective manufacturers.
SOURCE PairGain Technologies, Inc.
/CONTACT: Press and Industry Analysts: Stephen Moore of PairGain
Technologies, 714-730-2336, stephen_moore@pairgain.com; or Kristin Duskin-Gadd
of Interprose Public Relations, 703-359-0305, kduskin-gadd@interprosepr.com;
or Financial Media and Analysts: Kim Gower of PairGain Technologies,
714-832-9922, investor_relations@pairgain.com/
/Web site: pairgain.com
(PAIR)
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