Complete Conference Program
The Telephony Voice User Interface
February 2-4, 2000
Scottsdale Marriott at McDowell Mountains
Scottsdale, Arizona
Tuesday
7:00 pm ùC 10:00 pm
Welcome Reception
Wednesday
8:15 am ùC 9:00 am
General Session: Telephone Speech Recognition Products and Issues
o William Meisel, President, TMA Associates, and Editor, Speech Recognition Update
Telephone speech recognition opens opportunities for equipment and software suppliers to sell products; for service providers to create or expand services; and for companies to cut expenses, increase productivity, and increase sales. The Telephony Voice User Interface can unify many features, from productivity features such as dialing by saying a name to e-commerce transactions. This session will segment products and markets, highlighting product features and market opportunities. The status of the market today will be discussed, along with expectations on the evolution of each market segment and the overall market.
9:00 am ùC 9:30 am
Keynote Speech: Telephony trends and speech technology
o John Landau, Vice President of Strategic Marketing, Dialogic Corporation, an Intel Company
This presentation will discuss general trends in telephony that will make speech recognition important, and how standards-based approaches will make things happen faster, better, and cheaper. The trends go beyond telephony to include the Web, Moore's law, and Gilder's rule.
Landau provides support to Dialogicîs business and technology teams in defining and developing next-generation directions, playing an integral part in driving the overall strategic direction for the company. Mr. Landauîs standards efforts include spearheading the Signal Computing System Architecture (SCSA) initiative and co-founding the Enterprise Computer Telephony Forum (ECTF), the Intelligent Network Forum (INF), and the Voice over IP (VoIP) Forum.
9:30 am ùC 10:15 am
Keynote Speech: 2001: Why the Hal Not?
o Victor Zue, Ph.D., Head, Spoken Language Systems Group, MIT, and Associate Director, MIT Laboratory for Computer Science
In the movie ø2001: A Space Odyssey,ñ produced some 30 years ago, Hollywood created the first illusion of a conversational computerized agent named Hal. A key feature that gave Hal a human-like quality was its ability to communicate via spoken language. At the dawning of the new millennium, it will be interesting to examine how far we have come with this dream and how much farther we have to go. This presentation will examine recent progress in spoken language technology, and speculate on its trajectory for the near future.
10:15 am ùC 10:30 am
Break
10:30 am ùC 12:00 pm
The Business Case: Identifying and Measuring the Payoffs
What does speech recognition do for the bottom line? How can you measure and calculate the benefits? The answers will be addressed from the following viewpoints:
Ï Large call centers: Reducing costs, providing better service, offering customer self-service to supplement Web services
Ï Telephone service providers: Retaining customers, devising new revenue-generating services, meeting competitive challenges, creating traffic through e-commerce and information services, reducing operational costs
Ï Corporate and individual efficiency: Making an organization more effective by providing call direction, call management, unified messaging, automated personal assistants¦even a øcorporate voice portalñ for customers, employees, or suppliers to rapidly get the information or people they need
Ï The Internet model: Addressing the issues¦Can the evolution of the telephone mimic the evolution of the Internet? Is it practical to offer ad-supported free services? Will it work to focus on subscriber growth before profits? Is the concept of a øvoice portalñ valid?
o Steve Chambers, Vice President, Global Marketing, SpeechWorks
øCost savings and revenue generation using telephone speech recognitionñ
o Chuck Kolbenson, Vice President of Research and Development, Wildfire Communications
øTelephone service providers: Returns from speech-activated servicesñ
o Steve Ehrlich, vice president of marketing, Nuance Communications
øThe Business Case: Identifying and Measuring Payoffs for Voice Interfaces to Web Sitesñ
After two successful øE-Christmasesî, many companies learned the hard way that there is more to running a business than offering a Web site. Increasing the reach of your offerings and improving customer service will help decide which dot.com and brick and mortar companies will succeed in the next three years. In this session, Mr. Ehrlich will briefly discuss a recently introduced concept of a øVoice Webñ that is made of øvoice sitesñ or voice interfaces to Web sites that can be accessed through the Voyager voice browser. He will lay out the business case for building a voice site and discuss how new standards and tools are reducing the time and cost of building these voice sites.
o Shawn Griffin, vice president, IP applications, Mitel
øVoice over IP and Speech Recognition¦When Discontinuities Convergeñ
There have been two very interesting trends in telecommunications in the last year. The delivery of voice over IP infrastructure is changing the face of the industry. Speech recognition technology has shown that it is ready for prime time, and is being widely deployed to the general public. Very interesting things happen when these two technologies come together. Speech recognition is primarily a host based processing environment (NT/Sun). VoIP manages to deliver voice directly to that environment without requiring traditional circuit switched infrastructure. This will have significant implications for suppliers of telecom equipment, the channels, and for the end users of those products. This session will cover the impacts on those channels, and on the overall cost structure of applications for the end user.
12:00 pm ùC 1:15 pm
Lunch
1:15 pm ùC 3:15 pm
Enterprise-Centric Applications
What will the Telephony Voice User Interface do for companies? E-commerce can be made available to anyone with a telephone. A callerîs identity can be validated by voice patterns¦no more troublesome PINs. More flexible interactions with callers will change the image of Interactive Voice Response systems and make them better agents for disseminating information and directing callers. Much of call center activity can be automated with speech recognition. Internal or external calls can be directed by name or department, rather than extension number. All those confusing features on the PBX can be made usable. Unified messaging will become usable. Employees can even have an automated personal assistant that handles a personal directory and appointment calendar over the telephone. This session will discuss typical solutions, how they work, and considerations in adopting them.
o Dave A. Clarke, Product Line Manager, Universal Access Products, IBM Software Group
o Hezi Resnekov, Executive Vice President, Phonetic Systems
o Chuck Buffum, director of enterprise solutions, Nuance Communications
øAutomating Customer Interaction Using Speech Recognitionñ
In this session, Mr. Buffum will discuss some of his experiences in working closely with many of the leading front-office, back-office and e-commerce applications vendor and system integrators. He will lay out the benefits for adding voice interfaces to these popular applications, talk about different approaches for building the interfaces and discuss several projects currently underway. Mr. Buffum will also show a demonstration of speech-enabled CRM applications.
o Stuart Patterson, President and CEO, SpeechWorks
Speech for the Enterprise
o Steve Parsons, Director of Product Marketing, Technology & Solutions, Lernout & Hauspie
Implementing Speech Technology In Your Call Center
Every speech technology vendorîs goal ùC a truly natural sounding, voice-activated computer interface ùC is now within the reach of the development community. Armed with an unprecedented level of voice quality, developers are already using next-generation text-to-speech (TTS) engines and automatic speech recognition engines (ASR) to create voice interfaces. For example by employing speech-enabled software, companies are increasing the number of inbound calls their call centers can handle, reducing their average wait-time per call to 20 seconds, and shaving 30 seconds off their average call length. The improved productivity in inbound call handling enables 20 percent of the operators to perform outbound customer satisfaction calls instead. Through real-life applications of next-generation TTS call center technology, we will discuss the types of technology involved, issues you need to consider, and the pros and cons.
o Marwan Nabulsi, Director, Periphonics, a Nortel Networks company
o Ron Owens, Sr. Manager Advanced Speech Application Development, InterVoice-Brite
The Name Game for the Coming Millennium
How will the ability to recognize names and addresses impact the next wave of speech-enabled solutions? In this session, potential commercial applications for this promising technology will be explored from the following perspectives:
¤ A technology update. Technology advancements enabling the recognition of names and addresses will be reviewed and evaluated.
¤ New opportunities for transaction automation. This discussion will focus on applications that exploit these capabilities to automate a wider range of self-service transactions, including credit applications, travel reservations, and enterprise directory services.
¤ A cost comparison. An overview of the business value of these applications will include identification of typical deployment costs and potential reductions in operational costs.
3:15 pm ùC 3:30 pm
Break
3:30 pm ùC 5:15 pm
Application Development and Standards
While telephone speech recognition is used in demanding applications, the development of new applications in the past has been time-consuming and required specialized technical skills. This bottleneck is rapidly easing, as dialog subroutines are packaged for common applications and integrators package solutions that require little more than an installation procedure. Tools for testing and designing applications in detail are more flexible. The first release of a standard scripting language for dialog-based systems, VoiceXML, is available. This session will scan the spectrum of development options.
o Joe Brennan, business manager, Motorola Internet Connectivity Solutions Division
"Developing Mobile Applications with Motorola's Mobile ADK"
o Mike Ehrlich, Product Manager, Speech Products, Dialogic Corporation
øGrowing the Speech Applications Market"
The opportunity for large speech revenues has been forecast for several years, based on technology improvements. Today, the issue is no longer one of technology. The growth of speech is dependent on building a development and distribution channel that lowers the barriers to entry for the creation and deployment of speech-enabled solutions. With standards based open architectures, a CT-server-based solution like Dialogicîs CT Media product provides developers an environment with choices to use best-of-breed ASR technologies and development tools.
o Yves Normandin, Chief Technology Officer, Locus Dialogue
o Thomas Krippgans, manager, speech processing telecommunications sales, TEMIC
øDistributed solutions for mobile applicationsñ
When building up speech driven solutions, service providers, telcos, or call centers have to analyze their requirements in detail. Besides recognition accuracy and dialog design, the scalability and extension of these systems are of major interest. This presentation compares a software approach with a hardware approach, shows advantages and disadvantages of each, and illustrates with implemented hardware solutions. The architecture of such hardware solutions is discussed, along with how existing software-based speech recognition systems can be easily upgraded to hardware-based systems. An integration into the Dialogic CT Media environment will be presented. The talk will conclude with a discussion about how the deployment of large-scale ASR solutions will influence the market for speech recognition products for mobile telecommunication in general.
o Rory Stark, Group Manager, Speech Products Group, Microsoft
o Khalid Choukri, CEO, European Language Resources Association (ELRA) & managing director, European Language Resources Distribution Agency (ELDA); and Jeff Allen, technical director, ELRA & ELDA
øMultilingual issues and resources for the telephony domainñ
The development of robust speech applications depends much upon the language data that are used to train and test the systems. The European Language Resources Association (ELRA) was created in 1995 as a non-profit organization that would identify, collect, market, and distribute Language Resources (LRs). This talk will focus on the range of telephony-domain multilingual speech LRs that have been produced and made available for distribution during the past three to four years (e.g., speech databases for primary European languages with 1000 - 5000 participants per language). Ongoing speech data initiatives include Eastern European language collection efforts (e.g., Russian, Polish, Slovene and Czech) and the Speech Across Latin America (SALA) project (including Columbian, Venezuelan, Mexican, Chilean, etc) which represent new LRs that are currently in production for this growing field of multiple applications. Other geographic areas will be addressed in the objectives for the years 2000-2002.
7:00 pm ùC 10:00 pm
Reception and Dinner
Thursday
8:30 am ùC 9:45 am
Providing Voice-Activated Services
Telephone speech recognition supports over-the-telephone services that are complex enough to be valuable, yet automated enough to be low-cost. Wireless and landline telephone service providers are offering these services, along with other companies creating a new business. Internet Service Providers, eyeing the convergence of voice and data, are also eyeing this business opportunity. The range of automated services outside the enterprise include virtual personal assistants; voice portals to information such as news, stock quotes, and sport scores; fully automated directory assistance; commercial directories (yellow pages); restaurant guides; unified messaging; and central-office-based auto attendants. Some services are even free, ad-supported¦following the Internet model. This session will highlight general trends and specific examples.
o Thomas B. Schalk, vice president and chief technology officer, Philips Speech Processing (Americas)
Voice-Activated Services with Natural Dialogs: Omnitel 2000
Accessing information and services through the use of automatic speech
recognition over the telephone network has become a reality. The Omnitel
deployment of voice-activated services allows callers to access a large
number of voice-enabled services by simply dialing one phone number. The
user acceptability of this massive voice portal application has proven to
depend on human factors. Intuitive, consistent voice interfaces are
critical to the user when there are so many unique services available. This
presentation will focus on the Omnitel application and will address the
following topics: voice interface strategies and requirements, the need for
mixed initiative natural dialogs, recognition accuracy requirements, cost
justification, and user acceptability. Call flow examples for a number of
selected services will also be illustrated.
o David Thomson, technical manager, Lucent Speech Solutions
"Making Automatic Speech Recognition Services Easy"
o George White, director of voice technology, General Magic
"GMI Voice-Enabled Internet Services"
This talk focuses on what General Magic has learned as a pioneer in developing Telephony VUIs. General Magic specializes in Telephony "VUIs with personality" which, in the beginning, it struggled to craft without the advantage of VUI development tools. Now tools such as the Natural Language Speech Assistant from Unisys, Voyager with Speech Objects from Nuance and DialogModules from SpeechWorks can reduce VUI development times by 80%. In addition, VoiceXML, proposed jointly by IBM, Lucent, AT&T and Motorola, will soon further reduce development time and cost. A short explanation of these VUI development tools will be given. Furthermore, the psychological theory behind "VUIs with personality" will be presented along with a demonstration of myTalk which embodies the theory. Finally, the impact of VoIP, WAP and Bluetooth on the future of Telephony VUIs will be noted.
o Dave Weinstein, Vice President, Marketing, @motion, Inc.
øWireless access to the Web using speech recognition and complementary technologiesñ
9:45 am ùC 10:45 am
State of the Industry
Panel Discussion
Top industry leaders will debate market, technology, and product issues: Where is the market accelerating? What are the barriers to growth and how are they being addressed? What are the key competitive issues that will determine who comes out ahead¦or is there enough business to go around? What are the technical issues that need to be addressed? What is the best way to categorize market and product segments? What is happening with service providers? Will the big companies absorb the small companies or will the small companies become big companies? Does the investment community recognize the opportunities created by telephone speech recognition?
o Mary Dunlop, CEO and president, Locus Dialogue
o David Nahamoo, Department Group Manager, Human Language Technologies, IBM Research
o Joe Yaworski, Vice President and General Manager, Natural Language Business Initiative, Unisys
o Stuart Patterson, CEO, SpeechWorks
o Gaston Bastiaens, CEO and President, Lernout & Hauspie
o Joe Brennan, Business Manager, Motorola Internet Connectivity Solutions Division
o Dan Furman, President, Lucent Speech Solutions
o Ron Croen, CEO, Nuance Communications
o Peter Foster, Executive Vice President, Philips Speech Processing
10:45 am ùC 11:00 am
Break
11:00 am ùC 12:00 pm
Case Studies
Organizations that have implemented telephone speech recognition systems report their experiences, answering questions such as:
Ï What was the motivation for the specific system?
Ï How do you choose vendors?
Ï How do you get through development effectively?
Ï What are customersî reactions to the system?
Ï What difficulties arose?
Ï How do you sell the system (internally and externally)?
Ï Was the payoff what was expected?
o Cecily Baptist, Vice President of Voice Technology Solutions, Charles Schwab & Co.
"Natural Language (with Caution)"
o Ed Dries, Information Technology Project Manager, GE Appliances
øSpeech Recognition Technology----Is It Ready for Prime Time?ñ
Many call centers are providing self-service opportunities to customers in order to reduce the number of inbound calls to Customer Service Representatives (CSRs). Automating the more mundane calls frees up the CSR to better handle Customer calls for potential income-generating subjects such as orders, collections, etc. Speech recognition technology provides an excellent means to implement this strategy, assuming high recognition rates and a user interface that doesnît turn the caller off. Is that technology ready for prime time? The talk addresses this strategy and question in the context of a specific GE application.
o George Rothauser, Vice President, US Pensions Operations, Manulife Financial
"Speech Recognition Adds Customer Value"
o Ed Elrod, Manager, Contact Center Technology Research, Vanguard Group
"The Value Proposition for Speech Recognition"
12:00 pm ùC 1:15 pm
Lunch
1:15 pm ùC 3:15 pm (Parallel Sessions)
A. New Businesses and Services
When a significant advance in technology occurs, certain new businesses become feasible. Speech recognition allows automating activities that couldnît be acceptably automated by the touch-tone pad. The speakers in this session will relate how speech recognition opened new business opportunities for them.
o Amir Mane, director of advanced speech processing, Telcordia Technology (formerly Bellcore)
It takes two to tango, more to make an industry...
One characteristic of the speech recognition marketplace is its vertical integration. In the extreme we find vendors that offer a bundled solution that includes everything from their own DSP through speech recognition software up to and including the application and the integration services. More common is the two-players scenario¦an integrator is offering their hardware, their service platform, and their integration services, and the speech technology vendor is offering the speech recognition software and the specific application that runs on top of it. Arguably, this is a limiting factor; for the industry as a whole to thrive there is a need for ølayeringñ of value added, with multiple vendors offering unique contribution at each layer of the value chain.
o Ken Rokoff, general manager, Price Interactive
"Price Interactive: Answers That Work"
o David Bijl, chief technology officer, Speech Machines
øDictation and form-filling over the telephoneñ
o Richard K. Stone, vice president, sales and marketing, Preferred Voice
"Voice Activated Communication"
o Paul Robinson, President, Netbytel.com
"The Affordable Virtual Call Center Solution for E-Commerce"
B. Text-to-Speech and Speaker Verification Technology
The quality of text-to-speech synthesis is increasingly important. The success of some systems depends not only on understanding what the caller wants, but also on delivering the information by voice in an acceptable manner. Other systems require authentication of the user before providing information. This session addresses the products and markets for these technologies.
o John Oberteuffer, Vice President of Technology, Fonix
øAccessing the Internet by Telephone - The Text-to-Speech Componentñ
o Tom Morse, Senior Director of Engineering, Telephony, Lernout & Hauspie
øNext-generation text-to-speechñ
Many current TTS engines produce a voice that users describe as ørobotic.ñ Current TTS engines require a significant effort from the listener to understand the speech. Because of the extra effort the technology has typically been deployed only in applications that require TTS such as telephone-based email reading. Next-generation TTS engines, such as L&Hîs RealSpeak, use new technology to generate speech that is almost indistinguishable from human speech. Applications requiring high quality voice are excellent candidates for next-generation solutions. The new engines are expected to increase the usage of speech-based systems and enable computers to respond to users in a more dynamic way than using prerecorded prompts. The talk will include a demonstration.
o John Holmgren, Senior Business Manager, Lucent Speech Solutions
øComing of Age for TTS and SVñ
Text-to-Speech (TTS) and speaker verification have in the past taken a back seat to Speech Recognition in terms of market interest and perceived value in telephony applications. Technology improvements along with rapid growth in unified messaging and E-commerce have resulted in an increased demand for both TTS and verification. This demand is likely to accelerate in the coming months. Applications and product direction for Lucent Speech Solutions engines for TTS and speaker verification reflect these trends.
o Neil Mehta, CEO, 4th Peripheral
øBeyond intelligibility and naturalness in speech synthesis: The synthetic announcerñ
Speech synthesis solves a number of important problems in voice-interactive systems. Text-to-speech systems have become intelligible, and vendors are making progress on the naturalness of speech. This talk will discuss the next stage of improvement in speech synthesis, taking information and making it easier to listen to and understand by exploiting specific application contexts. 4Pîs products will be demonstrated as an example of this approach.
o David Nahamoo, Department Group Manager, Human Language Technologies, IBM Research
o Dr. Steven F. Boll, SpeakerKey Product Director, ITT Industries
"Your Voice is Your Password"
o John Shea, director of product marketing and management, Nuance Communications
øSpeaker Verification: Out of the lab and into the Mainstreamñ
In this session, Mr. Shea will give a quick overview of the benefits of speaker verification technology, discuss the importance of tightly integrating speaker verification with speech recognition systems and then discuss the evolution of it from the lab to the corporate world. He will also give a demonstration of speaker verification in action, discuss how to measure accuracy and highlight some recent customer deployments.
3:15 pm ùC 3:30 pm
Break
3:30 pm ùC 5:00 pm (Parallel Workshops)
A. Digging into Application and Dialog Design
Bruce Balentine, Same Page Design Group
If you want detailed design approaches and issues, this session is for you. The co-author of How to Build a Speech Recognition Application: A Style Guide for Telephony Dialogues will provide a how-to lecture and then answer questions from participants.
B. Marketing Speech Recognition Services
Panel and Interactive Discussion
Chester Anderson, Wichita Group, Moderator
Panelists with experience in marketing speech-enabled telephone services will respond to questions from the moderator and from participants.
o Michael Metcalf, Sound Advantage
o Gregg Taylor, President & vice-chairman, Star*Free
øThe Star*Free service: Ad-supported calls and informationñ?
o Shmulik Aran, Vice President, Sales and Marketing, Natural Speech Communications
Speech recognition for people on the go
There is a tremendous business opportunity for Automatic Speech Recognition (ASR) in a noisy wireless car environment, and the winning technology will be the one to solve several major challenges. The average person spends more than 2 hours a day driving. Voice activation of a mobile phone is the only safe and practical way to turn this drive time into productive time. Speech activated services can include voice dialing, setting sophisticated phone features, retrieving voicemail and email messages, checking bank account balance, browsing speech-enabled web pages, and managing your stock portfolio or appointment calendar. All of these functions are possible only with an ASR technology that works in the high noise conditions of a running car, with air-conditioner on, using a speakerphone and dealing with the distortions of the cellular network. To accommodate the emerging heavy load of the ASR cellular rush hour, a cost-effective and space efficient implementation is needed. Central-office based, noise robust, compact DSP ASR is the only feasible business solution for this growing, multi-billion dollar industry.
o Clive Summerfield, founder and president, Syrinx Speech Systems
7:00 pm ùC 10:00 pm
Dinner and Special Entertainment
Friday
Product Day: Features and Demos
Product Day will allow attendees to compare products from different vendors in a consistent and efficient format. The conference organizers, in consultation with vendors, will predetermine key features for each product category. Short presentations by each speaker will address those key features and any additional features that the vendors feel distinguish their product. Demonstrations will highlight different choices of voice user interface for each product. Since other presentations in the conference will avoid selling particular products, these discussions will provide attendees an overview of specific differences among a sample of vendors and products.
8:00 am ùC 9:00 am
What We Want to See: The Customers Speak Out
Panel Discussion
In this øBuyerîs Panel,ñ experienced customers discuss their experiences and give advice for choosing vendors.
o Ken Waln, Director of Architecture, Edify Corporation
o Anita Bounds, Principal Consultant, Sybase Professional Services, Sybase, Inc.
o Thomas Jarecki, MovieFone
o Darin Kalland, project manager, VMS, Inc.
9:00 am ùC 9:10 am
Product Day Categories and Guidelines
William Meisel, President, TMA Associates
This session will briefly outline the categories into which the product talks are divided and the guidelines that speakers will follow.
9:10 am ùC 10:15 am
Voice Attendants, Directories, and Corporate Information Centers
Products in this category are generally centered on contacting an enterprise and making the employees of the enterprise more efficient. They automate access to a companyîs staff by that staff or by outside callers, or access to company-centric information. The equipment is typically on the companyîs premises, but is sometimes telephone-central-office equipment providing the functions as a service. The products can direct calls to specified people or departments, or by the customerîs stated need. Some products act as a single location, a corporate voice portal, for contacting a company and accessing information about it, potentially including e-commerce services. Some products can automate directory assistance for telephone services.
o Michael Buss, Speech Systems Telephony Marketing Specialist, IBM
o Brad Prizer, General Manager, Philips Speech Processing
"Philips Voice ReQuest!"
o Richard St. Jean, product manager, Mitel
o David Perez, CEO, COM2001
o Hugues Belanger, Business to Business Market Manager, Locus Dialogue
"Locus Dialogue VoiceXML - Enabled Workgroup Application"
10:15 am ùC 10:30 am
Break
10:30 am ùC 12:00 pm
Call Center, E-commerce, and IVR Applications
The products in this category are generally commerce-oriented, providing information on company products, automating part of product support, and/or selling products. They usually support a single enterprise and are normally on the premises of an enterprise.
o Ken Holl, Senior Product Manager, Periphonics, a Nortel Networks company
o Dennis Nelson, director of sales, Vodavi
"Sizzle Makes the Sale"
o Deb Waugaman, Senior Account Executive for Call Center Solutions, Syntellect
"Call Center Optimization with Vista"
o Mike Williams, business development director, Vocalis
o Venk Shukla, CEO, Everypath, Inc.
"The Challenge of Delivering Web Sites on Wireless Devices and Voice Telephones"
o Walter Rolandi, Director, Applied Research, Conita Technologies
o Ken Waln, Director of Architecture, Edify Corporation
"The Edify Electronic Workforce in the Modern Call Center"
12:00 pm ùC 1:15 pm
Lunch
1:15 pm ùC 3 pm
Call Management, Messaging, Information Access, and Voice Portals
This product category is generally focused on the needs of an individual, rather than an enterprise. The equipment is usually located at the facilities of a service provider, although some products support the functions within a particular company. Some products in this category can help manage calls, including taking messages (acting as an electronic personal assistant). They may also provide unified messaging¦voice access to email, voice mail, or faxes. They may provide information on weather, sports, news, stock prices, driving conditions, entertainment, dining, and a plethora of other information. The most ambitious of these are intended as a single number for access to a wide range of information, services, and transactions¦in essence, a voice portal to the Web and more.
o Joe Brennan, Business Manager, Motorola Internet Connectivity Solutions Division, Mobile Internet Solutions, Motorola
"Motorola's Mobile Internet Exchange"
o Shmulik Aran, Vice President, Sales and Marketing, Natural Speech Communications
"Be Heard in the Herd"
o John Hibel, new business & marketing manager, Lucent Speech Solutions
"The Lucent Speech Server"
o Webley Systems
o Leonard Krane, CEO, Talk Web Inc.
o Amol Joshi, Founder and Vice President of Products, BeVocal, Inc.,
"Leading the Consumer V-Services Revolution"
3:00 pm ùC 3:30 pm
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