To: Thomas Mercer-Hursh who wrote (16773 ) 1/30/2000 2:41:00 AM From: Seeker of Truth Respond to
The manual is quite clear on this. Service providers can't become gorillas. BUT --. Let's look at some details. As you know, being in the business, every programmer has more or less knowledge about what time saving tools are useful. Most programmers also have their own collection of tools that they have built(programmed) themselves. In a well knit and cooperative group the knowhow about such tools is well shared. After a project in industry X, some codifiable knowledge about industry X is obtained; this too can be shared. The program design level thus also becomes permanently strengthened. If management knows how to retain people, the resulting organization can be awesome in its power, quite hard to compete with. Now this is precisely what you are talking about, the inherited know how "substantially alters the cost of delivering" the service.
