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Non-Tech : Quote.com QCharts -- Ignore unavailable to you. Want to Upgrade?

To: Richard Estes who wrote (5814)	1/30/2000 6:58:00 PM
From: Robert Graham	Read Replies (1) \| Respond to of 17977

If there is a problem with corruption of the cache, then it is not the user's problem. The program is the only one that can cause this problem, unless the user is directly manipulating the files that comprise the cache in its directory. This is what I was responding to, the possibility of a compramised cache, which is different than saying I think this is actually happening in the way others have described this problem. As far as charts with no data, this happens to me not too infrequently. But it has been a manageable problem so far. QCharts claims most problems that I have identified are queuing problems. But I do actually suspect there may be a kind of cacheing problem involved in some of what I have seen as problems with QCharts. I have even had chart data disappear before my very eyes when I flipped between two charts. This should not be possible. But I do not think there is anything out there like QCharts in terms of its functionality, and it comes at a good price. It has worked well enough for me to continue to subscribe to their service, expecting their service to only improve. As far as my credit card problems, I wish I could stay with quote.com. But I will not go out to get yet another credit card just to please a company I am dealing with. After all, I am the customer. And I do not know of an established company that will turn down a cashier check, even though this may not be their preferred way of doing business. In particular, companies that are still in startup mode will take anything that comes their way. For they understand what it is just to survive. And they will not survive long if they are in the habit of turning down opportunities to make money, and certainly not by turning down the money itself that a customer is already wanting to give them for their product. Some of the more established businesses remember this period of time in their "life" and understand the importance of this focus on their customer by their policy they have put in place to be towards their customer. Others are very quick to forget. I am not saying quote.com has forgotten this golden rule of business, but lets just say I have run into a stumbling block that may be insurmountable for me to do business with them, an existing customer of theirs that wants to continue to use their product. Bob Graham