To: rudedog who wrote (152682 ) 1/30/2000 6:51:00 PM From: calgal Read Replies (1) | Respond to of 176387
Hi Rudedog! Re: "My friend commented that DELL's underlying business strength and their spectacular conquest of the PC market did not really train DELL senior management for dealing with adversity - they are mostly used to winning. This led to some overconfidence in their ability to just blow through problems and also to some miscalculations about their ability to deal with multiple problems at once -supply chain disruptions, rising component costs, increased margin pressure, "the law of large numbers" affecting growth potential, difficulty in luring and maintaining top talent in the face of opportunities at internet startups... but still, DELL is growing twice as fast as the industry they are in and doing it profitably. This guy thinks that the biggest problem facing DELL is just getting management to reset their expectations and style to get to a more realistic appraisal of the future, and become more predictable. He, like me, doesn't think the last two quarters were really affected by the things DELL management mentioned, but he believes DELL management honestly believes those reasons, and that they are just a little slow to accept that it will be harder from here on out. He has a lot of respect for the DELL team and thinks that after this reset, they will come back stronger than ever and will develop a more realistic view of what's possible for them, and what they have to do to change their direction." The arrows are going to keep flying at Dell, because they are the leaders. Hopefully this Quarter was just a growing pain for Dell and an opportunity to look for more efficient ways to manage The Street and the Company. Dell has outperformed the competition and they will continue to do so, I believe. It seems to me that Dell Management is far ahead of us on re-evaluating their company and the way that they do business. I know from my own experience, this month, that I found a potential weakness in the system. I brought it to their attention after I had ordered my Dimension. Their voice mail jail is unbelievable. I spoke to a couple of Manager's who admitted to me that they had a weakness with the voice mail. The Managers said they were well aware of it and working to correct it. No company is flawless, but they struck me as well aware of their weakness, in this case, and already working to correct it. Dell is not immune to problems, but neither are the others. :)Leigh