Tuesday February 8, 7:01 am Eastern Time
Company Press Release
Mcglen Internet Group Offers Post-Sales Product Support Through
Strategic Agreement With Revbox
TUSTIN, Calif.--(BUSINESS WIRE)--Feb. 8, 2000--Mcglen Internet Group Inc., (MIG), (Nasdaq:MIGS - news), an e-commerce Internet Operating Company (IOC), today announced the formation of a strategic partnership with Revbox, a leading provider of online, extended warranty, repair services and tools, to provide integrated service and support solutions to the MIG's Business-to-Business (B2B) and Business-to-Consumer (B2C) storefront exchanges.
Revbox will function as MIG's complete post-transaction partner supporting MIG's portfolio of 150,000+ computing, communication and entertainment products and solutions through MIG's storefronts, Accessmicro.com, Techsumer.com and Mcglen.com.
''Our relationship with Revbox is consistent with our strategy to provide a unique and personal online experience for businesses and consumers to obtain the latest in technology products and services, including post-purchase support programs,'' said Pete Jannsen, MIG's Chairman of the Board. ''This partnership strengthens MIG's position in the B2B and B2C markets by leveraging Revbox's integrated e-commerce based service and support solutions for the products we offer.''
''As a leader in the e-commerce marketplace, MIG recognizes the importance of after-market support for the products they offer and we are pleased that Revbox will be fulfilling this critical function,'' said James Wu, founder and Chief Executive Officer of Revbox. He added, ''As the only site that offers competitively priced extended warranties, flat rates with a vast national repair network of 33,000 locations, a computer support line and installation support, Revbox is making customer and product support simpler for everyone.''
''Utilizing the unique selling experience offered by MIG sites to different customer bases, MIG storefront exchanges will be able to provide personalized matching between a customer's selected product and the most appropriate warranty or support program. This will be based on the customer's own defined needs, values, motivation, budget and particularly their anticipated usage pattern of the product they are considering,'' said Robert Brown, MIG's Chief Marketing Officer.
''Through the MIG sites, customers will be offered multiple programs that are backed by the Federal Warranty Service Corporation, a member of the Assurant Group, a multi-billion dollar financial services firm with a strong 20-year record in service contract administration,'' said Brown. ''MIG will offer programs to businesses and consumers including Extended Service Plans offering five year product coverage (from date of purchase) with 24/7X365 toll free-customer service,
multilingual support with a 20-second speed of answer commitment from A+ certified technicians who can solve their issues. Additionally, MIG will offer both a Nationwide Fixed Rate Repair Service and Locator offering carry-in or onsite service which can be determined by the customer by simply typing a ZIP code form on the MIG sites and a separate fee-based program that dispatches an onsite technician that will arrive onsite, ready to repair, install and configure the system,'' Brown added. ''MIG will provide manuals, product descriptions, specifications, photos, manufacturers'
warranty terms and contact information through a Product Information Library within the MIG sites. Customers will also be given the choice to personalize the information related to previously
purchased products by utilizing a proprietary, secure online management tool provided through a personal web site on the MIG sites. The personal web site stores purchase information, product
descriptions, coverage terms, manuals, contacts, repair history and notes, and can be accessed from any computer worldwide.''
''We believe this solves one of the fundamental problems in e-commerce today: the concern customers have of buying online stemming from the inability to fix or repair the product with no physical place to return it to,'' said Brown. ''This partnership provides a greater end to end solution for consumers and businesses to obtain products from MIG storefront exchanges, while giving us a new ability to provide post sales support to products customers may have issues with. We believe this will continue to enhance our recent ranking as one of the top e-commerce sites in the industry today by providing a strong distributed service and support network for MIG customers.''
Experts agree that one of the toughest issues facing e-commerce companies selling products to businesses and consumers is the lack of a physical environment to return the product to in case of
service needs. The basis of this need and the un-served opportunity was the reason for the founding of Revbox and the creation of the company's unique service offering.
About Revbox
Revbox, which was founded by Harvard MBA and entrepreneur James Wu, delivers to online retailers the power to build customer loyalty and generate new revenue through extended warranties, repair services and customized product management tools that protect and enhance the customers' ownership experience. Revbox's warranty, the most cost-effective on the Net, is backed by the underwriter American Banker Group/Federal Warranty, which has 20 years of experience with
leading retailers. Revbox provides unique extended service offerings specifically designed for sale over the Internet which include My Revbox, an information and asset management tool for consumers and businesses; a comprehensive nationwide service network of repair shops; and, a comprehensive library of product manufacturer information and documentation. The company's offices are located in San Francisco. For more information on Revbox warranty and support
services, visit the company's web site at www.revbox.com or phone 415/876-0450.
About Mcglen
The Mcglen Internet Group (Nasdaq:MIGS - news) is a leading e-commerce based Internet operating company (IOC) focused on creating branded, Internet storefront exchanges, providing unlimited global access to technology oriented products and services for business to business (B2B) and business to consumer (B2C) marketplaces. MIG has developed a unique distributed network enterprise and distribution system mated to an array of unique storefront exchanges that are popular with business and consumer oriented customers. MIG's corporate offices are located in Tustin, Calif.
The statements set forth above with respect to Mcglen Internet Group Inc., traded as MIGS, the benefits thereof and the potential growth of the company are forward-looking statements within the meaning of that term in the Private Securities Litigation Reform Act of 1995. As such, they are inherently uncertain and should not be unduly relied upon. As to potential future growth, uncertainties include the ability to successfully manage the companies' businesses, technologies and operations, the availability of sufficient capital to expand the businesses, customer acceptance on new products, competition and other uncertainties associated with introducing new businesses. Contact:
Mcglen Internet Group Inc.
Robert Brown, 949/797-9007
or
The Financial Relations Board, 310/442-0599
Timothy Kent (General Information)
Ed McNally (Investor/Analyst Contact)
Ashley Piggot (Media Contact) |
