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Technology Stocks : Network Appliance -- Ignore unavailable to you. Want to Upgrade?

To: dwayanu who wrote (2229)	2/1/2000 7:22:00 AM
From: DownSouth	Read Replies (1) \| Respond to of 10934

I keep hearing about EMC using its service offerings as a key differentiator to NTAP in the NAS market. That strategy is a thorny one. It adds to the cost of the solution and can cause the solution to appear more complex. NTAP's products are well supported through "support@netapp.com", including automatic status updates generated by the filers sent straight to NetApp. Also, because the filers are so reliable, the NTAP field engineers are able to provide telephone and on-site support as required. When a filer starts having problems with a disk drive, for example, support@netapp.com is notified and a copy of the report is sent to the field sales engineer. Often the sales engineer will call the customer and say "hey, did you know that drive x on filer y is having transient write errors? I advise you to disable that drive and let the spare kick in."