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Technology Stocks : Compaq -- Ignore unavailable to you. Want to Upgrade?

To: marquis103 who wrote (77257)	2/1/2000 1:27:00 PM
From: rupert1	Read Replies (1) \| Respond to of 97611

Russ: The rumour was for $45 takeover by HWP. And not everyone laughed it off. Some people discuss things without waiting for approval from head office. Capellas failure to scotch the rumour may also be due to his "clumsiness". I get the feeling that he went into the interview determined to put his story across and the question threw him. A seasoned CEO would have said something like Lynn suggested.

To: marquis103 who wrote (77257)	2/1/2000 1:37:00 PM
From: Lynn	Read Replies (2) \| Respond to of 97611

The reason I shudder is totally due to the absolutely dreadful experiences I have had with HWP customer service for a scanner (parallel). Before I bought the scanner I telephoned HWP, a toll call, to make sure the scanner would work with my notebook, an Armada 7400 (II-366), and printer (Xerox Docuprint P12). Ha! After $86. in telephone calls to customer support after I bought the scanner and could not get it to work, with HWP having me make changes that royally screwed-up my notebook itself, I discovered that scanner will not work correctly with my notebook-someone at CPQ pulled up the documentation HWP had sent them (but HWP could not find it when I later called them back). A few months after this fiasco CPQ gave me the number of some company to call for ordering a USB card for my notebook (for when my notebook is in its ministation, covering the regular USB connector). I'd have to find the piece of paper I wrote on for the company's name, but we got into a conversation about the various computer and peripheral makers. The fellow told me HWP has a dreadful reputation for tech support and that its their own fault because they do not pay people very well and have extremely high turn over. He said CPQ had the best from what he knew because CPQ pays its tech people well and instills employee loyalty. Back to my scanner: After giving up with technical support, customer service tried to give me a hand. 3 times messages marked, "URGENT," were sent to some resolution department. These messages were to have resulted in my being contacted within 48 hours, by e-mail and/or telephone. Nothing. Even the CS women said from what they had heard, problem messages such as involving my problem normally were ignored. They said many, many customers were unhappy with HWP's lack of response post-purchase. Even if I had not had so many problems with the stupid scanner, I was really shocked by their warranty service, which I think is probably the worst (or one of) in the industry: No toll free number to call, even during the first 90 days. After the first 90 days, one has to pay for assistance, even if still under warranty! From a customer perspective, I am not keen about having my CPQ shares converted into shares of HWP. I doubt if I shall ever buy another HWP product again, no matter how good it is supposed to be, unless I decide to pitch it the moment it starts having problems. Lynn