Silicon Investor (SI) -- The First Internet Community

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Technology Stocks : Voice-on-the-net (VON), VoIP, Internet (IP) Telephony -- Ignore unavailable to you. Want to Upgrade?

To: Frank A. Coluccio who wrote (2925)	2/2/2000 8:20:00 PM
From: Kaliico	Read Replies (1) \| Respond to of 3178

Frank :A Linux based server for communications, any insight? Cortelco recently changed their name to eON Communications, they say they are winning awards for this product, any take on it? full article : eoncc.com eOn Introduces Additions to Line of Linux-Based Communications Servers Memphis, TN - eOn Communications Corporation (eOn) announces two new products in its family of Linux-based communications servers. The eQueue 4000 contact center communications server provides a single solution for the demanding requirements of today's e-Commerce operations. The eNterprise 2000, a private communications exchange (PCX) platform, allows businesses to consolidate and manage voice, data and web applications on one server while maintaining the quality of service and reliability of traditional voice communications systems. "We believe we were the first to market with a Linux-based communications server in 1997 with the pioneering DSP Series, a telephony-grade switching platform running on the open standards-based Linux operating system," said J. Michael O'Dell, president and chief executive officer of eOn. "The new next-generation products we are announcing today have evolved directly from the proven technology and knowledge base of the DSP Series. In our experience, the Linux operating system provides the reliability and flexibility required for a communications server and our open architecture allows a high level of interoperability with other servers and with client-side applications, including Microsoft Windows 95/98/NT." The eQueue 4000 offers contact center managers the power to provide call center customers with seamless service and support through the convergence of voice, data and Internet technologies. It can function as a stand-alone ACD/PBX, as a virtual ACD, or as both in combination. The eQueue 4000 supports multiple customer contact avenues including phone, e-mail queuing, VoIP, web callback, and more. It also offers advanced capabilities such as prioritized queuing; skills-based, network-directed routing; and conditional contact routing. An optional Intelligent Announcement System (IAS) provides recording capabilities, Web callback, and capacity to manage thousands of customized broadcast messages. No matter when or how customers make contact, they will consistently experience state-of-the-art contact handling technology. The eQueue 4000 distributes, reports and displays e-mail and web contacts with the same power, flexibility and reliability that it brings to handling incoming voice calls. Its redundant, telephony-grade main processors have the capacity to handle over 50,000 standard ACD calls per hour while simultaneously routing contacts to any combination of on-site, Web (virtual) and home agents. As an integrated ACD e-mail server, the eQueue 4000 can distribute e-mails to available agents with the same, lower or higher priority as voice call traffic. It provides supervisors with extensive customized and standard real-time displays and historical reports on both web and voice network activity.