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Non-Tech : Ingram Micro -- Ignore unavailable to you. Want to Upgrade?

To: flickerful who wrote (475)	2/3/2000 5:03:00 AM
From: Reseller	Read Replies (2) \| Respond to of 576

Hi flikerful, Thanks for the info. You have to love the opening statement. As a founder of RosettaNet, Ingram Micro Continues to Lead E-business Evolution in the Technology Industry With First PIP Deployment Earnings are on February 17 after the close and without an earnings warning I'm expecting better than street estimates, they should have a better handle on margins and cost savings. The direct box makers, Looks like the direct box makers didn't sell the boxes they should have over the holidays while the brick and mortar guys had increased sales. Dell says that the demand was soft due to Y2K but couldn't fill demand because of a shortage of parts, I guess they have both sides covered. A little story about what happened today with a Gateway customer, he bought a PIII 800 system, loaded, it cost him $5,000, couldn't get support without being charged, totally crazy.. We went to his home and took care of his issues ( free, ; ) ) but by that time his experience with Gateway was so bruised that he's sending the system back, Gateway has a 30 day trial period. Conclusion ...the margins are too thin for the direct guys to offer free support despite what they claim, the irony is that he paid extra for an extended warranty. I've heard of quite a few horror stories of people waiting on the phone for seemingly days only to be pawned off to another trek. I can understand the business to business initiatives that Ingram et al are promoting, as business usually has it's own support groups but those that are launching e-businesses for the general consumer must have the support logistics in place. The general public is fairly well demanding and must be satisfied, if not they will cause you more grief than it's worth. The .coms.... From time to time I'll catch a purchase from buy.com and the like and being a reseller with contacts within the industry, you can imagine the value that prompts my purchase, from a competitor no less ugh, at times I've purchased at 50% of wholesale. These guys are taking losses and have a long way to go, IMO if they survive, they will do so only by using industry ready backbones and of course increasing their margins. Those that envision a takeover by the .coms and the ruin of traditional channels have a rude awakening in store. Still long. Regards Reseller