Jim, put this co. on your IPO radar screen, my Father just accepted a position with them as VP Customer Support & Service. VC money includes Mustang, Siemens and Lucent.
>>BLUE PUMPKIN SOFTWARE MORE THAN TRIPLES REVENUES
E-Commerce and Global Expansion Expected to Spur Further Sales Growth
MOUNTAIN VIEW, Calif., February 1, 2000 – Global expansion fueled record quarterly and annual revenues for Blue Pumpkin Software, a venture-backed startup and leader in workforce management software for customer contact centers. Blue Pumpkin's 1999 revenues more than tripled compared to 1998.
The company added 78 new customers in the fourth quarter, an increase of 24 percent over the third quarter, and ended the year with more than 325 customers, an increase of 225 percent, over 1998. New fourth quarter customers include American Express, AAA, Circuit City, Fannie Mae, General Electric, MCI WorldCom Network Services, Inc., the Federal Reserve Bank, 21st Century Insurance and Send.com.
“We are excited about the tremendous acceptance by well-known companies which are now utilizing our PrimeTime family of products,” said Doron Aspitz, CEO and co-founder of Blue Pumpkin. “This quarter has been a time of great growth for the company, both strategically and financially. Through a partnership with Kana Communications and an expansion of the product line, Blue Pumpkin continues to stand out as both a thought leader and a product leader in the industry.”
During the quarter, Blue Pumpkin announced a partnership with Kana Communications calling for the joint marketing and integration of each company's products to provide a solution that will help e-businesses manage their online customer communications by effectively scheduling their workforce and responding in a timely manner to electronic customer inquiries.
The complexity of online contact centers, combined with an increase of inbound customer inquiries either through e-mail or phone, requires a solution dependent upon the strengths of both Blue Pumpkin and Kana. This relationship creates a total solution that will help e-businesses, such as Drugstore.com and eToys, both current customers of Blue Pumpkin and Kana.
Additionally, Blue Pumpkin expanded its North American operations by opening
an office in Toronto, Canada. The company has appointed four local distributors in Canada, which is the largest call center market outside of the United States. These include Norstan Canada, OmniSales, Pyderion Contact Technologies and Stevens Communications.
Other international expansion efforts included the release of Blue Pumpkin's
Japanese-language version of its PrimeTime Enterprise software product into the Japanese call center market and the opening of its Asia/Pacific operations office in Sydney, Australia. Asia/Pacific distributors include Isolectra, IT Partners, Premier Technologies, Zeacom, Continuous Technologies and Omron Software.
The company continues to keep pace with the needs of the modern contact center through PrimeTime Email, the first in a series of multi-media technologies created to address the rapidly changing workforce management solution. Workforce management solutions have traditionally focused solely on the impact of phone calls when optimizing schedules. PrimeTime Email is the first technology specifically designed to address the complexities of email-driven customer service. Optional modules, that will be in the fully integrated multimedia product line to be introduced in mid-2000, include fax, web chat, voice-over IP and callback requests.
PrimeTime products continue to be utilized in a broad spectrum of industries.
The principal customers are in telecommunications, financial services,
outsourcer, consumer goods and healthcare. E-commerce and software/hardware
continue to be strong growth sectors as expansion into these industries increases.
Blue Pumpkin received numerous industry awards for the PrimeTime product line. The product line was awarded Call Center News Service “Hot Pick” for 1999, Irish Call Center Award for the best new product or service, and the Voice Europe Award 99 for the best call center solution. PrimeTime Enterprise received CTI Expo Fall 1999 Best of Show Award, 1999 Call Center Solutions Product of the Year and Call Center Solutions Editors Choice. PrimeTime Skills was awarded the Communications Solutions Product of the Year.
Blue Pumpkin PrimeTime
Blue Pumpkin PrimeTime products are robust workforce management software packages designed to optimize the forecasting and scheduling of agents in customer contact centers by ensuring the right agents with the right skills are in the right place at the right time. Awarded Product of the Year and Editor's Choice honors from Call Center, Call Center Solutions and CTI magazines, the PrimeTime family of products provide powerful “what-if” analyses to predict how call volume and staffing changes will affect customer contact center operations. Blue Pumpkin PrimeTime products are network-enabled, and users are able to designate any Windows 95 or NT PC as a server. With PrimeTime, customer contact centers reduce overstaffing costs and increase revenues by capturing previously lost sales.
About Blue Pumpkin Software, Inc.
Blue Pumpkin Software is a market-leading provider of workforce management
solutions for multimedia customer contact centers. Blue Pumpkin develops,
markets, and supports the award-winning PrimeTime suite of products designed
to help companies guarantee superior customer service across a variety of contact media, including phone and email. Blue Pumpkin provides the tools necessary to efficiently schedule and manage contact center personnel, ensuring that the right person with the right skills handles customers interactions.
Blue Pumpkin Software is headquartered in Silicon Valley, with offices around the world. Global leaders in the financial services, e-commerce, telecommunications, and retail goods & services industries depend on Blue Pumpkin solutions. Current customers include ADP, eToys, Airborne Express, Apple Computer, AT&T, Verio, KitchenAid, Drugstore.com, Carlson Wagonlit Travel and PeopleSoft. For more information about Blue Pumpkin and its products, please visit blue-pumpkin.com or call 650-429-6300.<<
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