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Technology Stocks : Lucent Technologies (LU) -- Ignore unavailable to you. Want to Upgrade?

To: Kenneth E. Phillipps who wrote (13274)	2/4/2000 8:14:00 PM
From: David C. Burns	Respond to of 21876

QWest has problem with Lucent switches. More like, QWest has problems installing adequate capacity - they don't call it QWorst for nothing: "The problem was caused by a combination of an apparently overloaded transport circuit in Qwest's intercity network and processing speeds on Qwest's Lucent frame/ATM switches that were too slow for the amount of user traffic coming in. ... But the incident comes on the heels of complaints that Qwest has fallen behind on installation intervals and customer service as its sales force generates loads of new customer traffic. Some users say Qwest's response again followed this pattern. One user based in the Northeast who asked not to be identified says that at one point he kept losing connectivity with three of his frame relay sites for "five to 20 minutes out of every hour." Several days into the incident, the user says, Qwest reps told him to stop reporting trouble because the company had opened a master ticket for all the complaints they were receiving. "They told us not to call anymore when it happened, because there was nothing they could do for us," he says. The incident began Jan. 18 when Qwest engineers isolated several reported failures of frame PVCs to an OC-12 link between Atlanta and Fort Worth, Qwest spokesman Tyler Gronbach says. Because the traffic was not being rerouted properly, the carrier added the three additional OC-12 links, but then it noticed an unusual number of errors coming out the Los Angeles switch, again relating to attempts to move traffic to alternate routes. It was not immediately clear whether the problem in that switch was triggered by the network slowdown in the East or was coincidental. Gronbach concedes that Qwest had been due to upgrade to faster processor units for all its Lucent switches later in the year. Analysts took that cue to absolve Lucent of blame for the incident, instead noting that Qwest will probably have to install many new switches to meet its sizzling growth rate."

To: Kenneth E. Phillipps who wrote (13274)	2/4/2000 9:19:00 PM
From: Techplayer	Respond to of 21876

Ken, who cares? Did you read the article? Brian