To: SSP who wrote (25295 ) 2/7/2000 3:21:00 AM From: Katie Kommando Respond to of 150070
EDGAR was having problems: February 6, 2000 SEC Says Computer Glitches Prevented Access to Edgar By AARON ELSTEIN THE WALL STREET JOURNAL INTERACTIVE EDITION Some online investors have been frustrated for weeks by their inability to access corporate documents on the U.S. Securities and Exchange Commission's Web site. The SEC said Friday that technical glitches have been preventing some Web users from accessing all documents on its database of corporate disclosures over the last three weeks. SEC spokesman John Heine said the problem stemmed from difficulties with a new database the SEC installed earlier in the month to handle the growing number of files in its EDGAR (electronic data gathering, analysis, and retrieval) system. The new system has had trouble transmitting all the data to the SEC's Web site, where investors can download corporate filings stretching back to 1994 for free. Mr. Heine said private Web sites that offer regulatory filings for a fee didn't experience similar problems, and insisted the technical glitches weren't related to the year-2000 computer glitch. The problems arose shortly after the new year began, Mr. Heine said, when technicians began installing the database. On Jan. 15, the agency posted a notice on its Web site notifying visitors of the Edgar restructuring. While the glitches were ironed out, some visitors were unable to access "an isolated number" of company disclosures. Mr. Heine said the problem appeared to have been resolved by late Thursday evening. "My impression was the problem was fairly limited," he said. "I received only one call of complaint." It's unclear how often online investors use the SEC's Web site to retrieve corporate filings, which can contain information that some companies don't wish to publicize in press releases. But the entire SEC Web site, which contains speeches from SEC officials, court actions, rule-making updates, and other information, received 348,000 "unique visitors" in December, according to Internet-research firm Media Metrix. Critics of the SEC's Edgar system say it's not surprising that few people complained when the system experienced problems. "It's hard to figure out how to find a file or submit a question on that site, much less find out where to complain," said Martin Zacarias, chief executive of 10kWizard.com, a Web site that provides free real-time access to SEC filings that visitors can sift through by names or key words. To access the SEC's Edgar database, visitors must first enter the SEC's Web site, then click the button "Edgar database" located on the left side of the screen, then click "Search the Edgar database" -- the third line of several options listed on the page. Visitors must then choose whether they want to click "Quick Forms Lookup" or "Search the Edgar archives." A click of the "Search" button finally introduces the search engine. Once the search engine is found, finding the desired document isn't easy. For example, a search for "International Business Machines" produces just seven documents -- including a 1998 annual report for SC International Services and a prospectus from Waste Systems International -- but nothing actually filed by IBM. Typing in the company's stock symbol, IBM, produces 111 documents from IBM Credit, IBM Receivables, and IBM Retirement Plan, but no annual reports, proxy statements, or other regulatory disclosures from Big Blue. The commission is aware that its search engine "has some wrinkles," said Mr. Heine, adding that "we've been looking at improving our search-engine capacity for some time, but I have no idea when that will happen." The shortcomings of the SEC's site have helped spawn an industry of privately run Web sites that make corporate disclosures easier to find. The Edgar-Online Web site, for example, offers its subscribers quicker access to regulatory documents than even the SEC, which doesn't post documents until a day after they are filed. Edgar-Online says it receives two million visitors per month. Despite the SEC's difficulties with its database, officials at the Norwalk, Conn., firm said they were continuing to receive SEC documents with no interruptions and weren't aware of the SEC's problem with its database installation. "I wasn't aware anyone uses the SEC site anymore," said Edgar-Online spokesman Jay Sears. Write to Aaron Elstein aaron.elstein@wsj.com.