To: Gary M. Reed who wrote (4658 ) 2/11/2000 10:22:00 AM From: lorrie coey Read Replies (1) | Respond to of 17683
Gary, Gary, Gar...I do feel your pain, but it's more like this: Yes, "It's every online brokerage's dream to have their site unavailable during market hours..." when it's in the OLB's Best Financial Interest to be 'inaccesable'."As a result, their customer service reps are pissed off because they spent all day dealing with people who were incredibly ornery after spending hours on the phone waiting for someone to pick up the call..." and these high caliber, ultra-savvy CSR's are just like Dixie Cups...."Many other customers move their accounts to other brokers..." but who cares, since the line to join the ranks of 'eSuckers' is as long as the line at SBUX's at 6:00 am, and besides...the Real 'Customers' of these OLB's are the Financial Institutions that have underwritten them."Many other customers move their accounts to other brokers..." Again, who cares...they're all ultimately the same entity, with different logo's and branding."In addition, the plaintiff attorneys swarm like sharks who smell blood, confident that they can make a class-action suit (every attorney's dream) out of it..." if a case can be made...read the fine print from your OLB and you'll see that they are not responsible/liable for anything due to "HackerAttacks", or software 'glitches'...etc."And of course, last but certainly not least, the brokerage loses out on trading commissions..." but trading commissions a negligible source of revenue for the OLB..."Yeah, I see your point...E-Trade had this planned all along...and I'm sure JFK planned his own assassination too, right? Sheesh..." They were merely opportunists in this case, IMO...that's EGRP's 'style'...much like any parasite.