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Strategies & Market Trends : Gorilla and King Portfolio Candidates -- Ignore unavailable to you. Want to Upgrade?

To: Mike Buckley who wrote (17792)	2/12/2000 3:53:00 PM
From: buck	Respond to of 54805

Siebel Confirmation from Upside Magazine They don't mention them by name, but I'm sure SEBL will garner the gorilla's share of the market. Customer loyalty. The market for enterprise resource planning (ERP) systems took a precipitous fall to near-zero growth in 1999, yet the market for customer relationship management (CRM) systems is expanding at a 40-plus percent pace. Why? Because companies are recognizing that the focus has shifted away from being efficient and toward being effective. The coming decade will be about control of the customer, and the companies that succeed are those that rapidly shift their investments in technology from internally focused process efficiency to an external customer. Here's a link to the entire article, regarding e-biz winners and losers: upside.com buck