MSTG News...
(BSNS WIRE) Mustang.com Announces New Mustang Network
Mustang.com Announces New Mustang Network
Business Editors
BAKERSFIELD, Calif.--(BUSINESS WIRE)--Feb. 14, 2000--
Worldwide Full Service Hosted Solution offers Low Initial
Investment and Significantly Reduced Cost of Ownership, Ideal for
Companies Seeking World-class eService Solutions
Mustang.com, Inc. (Nasdaq:MSTG), the provider of Trusted eService
Solutions(TM), today announces the company has begun offering its
award-winning Mustang Message Center(TM) suite as an Application
Service Provider (ASP) with the launch of the new Mustang Network(TM).
Mustang Network, a combination of the award-winning Mustang
Message Center suite and Mustang Services, the company's professional
services division, is a 24x7 mission critical solution designed to
remove the infrastructure investment and overhead burdens required to
support a world-class eService response center.
"We've taken the time to work with our customers and prospects to
understand exactly what they want in a hosted solution -- and deliver
it correctly from the start," remarked Jim Harrer, President and Chief
Executive Officer of Mustang.com, Inc. "When we've walked into
companies to build world-class e-mail response centers they all have
two things in common -- 1) Customer Service Representatives (CSR)
ready to answer the e-mail, and 2) CSR Supervisors to oversee them."
"In a typical implementation, we end up adding an administrator
to manage agent and pool assignment, a workflow manager for managing
Mustang Message Center's datamining engine, a content manager for
managing the knowledgebase and use additional internal IT services for
managing Windows NT and MS SQL or Oracle databases," continued Mr.
Harrer. "The Mustang Network is unique when compared to similar
solutions offered by our competitors because in addition to providing
all of the bandwidth and application support, our highly trained
Mustang Services personnel manage 100% of the administration,
workflow, content and IT services for our customers 24 hours a day, 7
days a week. Our customers need only provide CSRs and Supervisors --
Mustang Network does the rest."
According to the information technology research firm IDC,
companies spent $23 million in 1998 to have third parties host their
applications. IDC predicts that that number will jump to $2 billion by
2003.
Key Benefits for Mustang Network Customers
*T
-- Complete Mustang Message Center platform & application support --
Mustang Network offers the full complement of Mustang Message
Center applications including the Server, Agent, Outlook Agent,
AgentPro, Monitor, Reports, Notify, TeleAgent and AutoAgents for
intelligent automation of response processes.
-- No additional staffing requirements -- Because Mustang Services
maintains all aspects of the platform, companies do not need to
hire additional staff to manage the application.
-- Low Cost of Ownership -- All IT, Mustang Message Center admin,
and content management costs are eliminated, allowing companies
to focus only on delivering superior customer service.
-- Low initial investment -- Customers immediately receive all of
the benefits of the Mustang Message Center platform without the
upfront costs of hardware, software, admin and overhead normally
associated with adding another application server into the
enterprise.
-- Accelerated time to deployment -- Since customers do not have to
wait for hardware and software to be purchased or IT services to
be allocated, they can start reaping the benefits of Mustang
Message Center right away. Mustang's Network trainers arrive
onsite and train the agents how to use the easy-to-learn Mustang
Agent, Mustang Outlook Agent, or Mustang AgentPro client
interface, while our Network administrators build the system
leveraging the experience gained by working with hundreds of our
Mustang Message Center customers. Less internal distraction
equates into faster deployment, huge cost savings and immediate
ROI.
-- Reliable and secure network services -- Level 3 facilities are
serviced by multiple, diversely routed connections for highly
redundant connectivity. Connections servicing each facility are
routed to diverse locations on the Level 3 backbone.
-- Simple pricing plans -- Unlike our competitors, who charge for
every message sent through their hosted offering making it nearly
impossible to forecast costs, Mustang Network is priced at a base
flat fee, with additional licensing costs for agents,
supervisors, message pools and historical data retention, making
it easy to budget and manage.
-- More choices -- Mustang's customers choose the solution that best
meets their business and budget requirements. In addition,
Mustang.com's open upgrade policy makes it cost effective for
companies to switch from a hosted solution to a full onsite
implementation as their needs change.
-- 24 x 7 support -- Mustang provides 24x7x365 IT and systems
management support to customers, eliminating the need for
customers to do anything more than send an e-mail to Mustang to
invoke changes to their Mustang Network configuration.
*T
Mustang.com, Inc. selected a host of world-class technology
partners for the Mustang Network including Level 3 Communications
(Nasdaq: LVLT) to provide worldwide co-location services based on its
state-of-the-art facilities serviced by multiple, diversely routed
connections for highly redundant connectivity with a global reach;
Dell Computer Corporation (Nasdaq:DELL) to provide PowerEdge(R)
enterprise servers as the computing platform for the Mustang Network;
Microsoft Corporation (Nasdaq:MSFT) Windows NT operating systems and
SQL Server databases; Oracle Corporation (Nasdaq:ORCL) Oracle8i
Internet databases to provide database platform support; and SendMail,
Inc. mail servers to ensure maximum scaleability for the robust
message processing requirements of the Mustang Network.
"I believe the Mustang Network will be the hands down winner in
the marketplace because we once again listened to what customers
wanted and responded," stated Chris Rechtsteiner, Executive Vice
President of Mustang.com, Inc. "Our customers simply focus on their
brand(s), not day to day eService platform management, while we work
on ways to improve e-mail response times, queue times and knowledge
management applications. We're not asking them to jump through any
more hoops then necessary. It is significantly more cost effective for
them to outsource everything else back to us."
"Being able to go live quickly with a new application hosted by
trusted third-party experts is a critical element of the ASP model,"
said Mark Levitt, research director, IDC. "Mustang Network is designed
to offer companies the ability to outsource everything related to the
application and focus instead on the business of customer service."
About Mustang.com and Mustang Message Center
Mustang.com enables loyal, high quality customer relationships
through the design, development and support of Internet and e-mail
based customer management software applications. Mustang Message
Center is an award-winning eService solution that improves e-mail
management in mission-critical, high-volume customer service
operations. Hundreds of companies worldwide, including 3Com
(Nasdaq:COMS), GTE (NYSE:GTE), Lucent Technologies (NYSE:LU),
ShopNow.com (Nasdaq:SPNW), The U.S. Mint, E-Stamp (Nasdaq:ESTM),
Iomega (NYSE:IOM), Activision (Nasdaq:ATVI), Value America
(Nasdaq:VUSA), Time Warner New Media (NYSE:TWX) and Victoria's Secret
(NYSE:IBI), actively utilize the Mustang Message Center for 24x7,
mission-critical customer service, supporting hundreds of thousands of
transactions every day. Corporate headquarters are located at 6200
Lake Ming Road, Bakersfield, CA 93306; with offices in Chicago, IL;
Ft. Lauderdale, FL; Los Angeles, CA; New York, NY; Phoenix, AZ;
Seattle, WA; and Washington, D.C. Inquiries can be addressed via
voice, 661-873-2500; fax, 661-873-2499; or e-mail, info@mustang.com.
Additional information is available from Mustang.com on the Web
at mustang.com.
--30--mk/la* mw/la
CONTACT: Mustang.com, Inc.
Bob Allman, 661/873-2559
bob.allman@mustang.com
KEYWORD: CALIFORNIA ILLINOIS FLORIDA NEW YORK ARIZONA WASHINGTON
DISTRICT OF COLUMBIA
INDUSTRY KEYWORD: INTERNET
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