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Strategies & Market Trends : Gorilla and King Portfolio Candidates -- Ignore unavailable to you. Want to Upgrade?

To: rel4490 who wrote (18022)	2/15/2000 6:59:00 PM
From: Mike Buckley	Read Replies (2) \| Respond to of 54805

businessweek.com That's a BusinessWeek Online article. To set the tone, I provide the following quote: "It's a mad dash that's creating a vast new software category: call it customer management software. Included is the Old World of so-called customer relationship management software--giant packages such as Siebel Systems Inc.'s (SEBL) program that lets corporate sales forces track their customers and analyze markets. That's now merging with new programs for the Web that manage everything from online sales to customer service. The whole shebang is expected to grow from $4.45 billion last year to $21.8 billion in 2003, according to AMR--a growth rate nearly five times that of the overall software market." --Mike Buckley