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Non-Tech : CyBerCorp.com -- Ignore unavailable to you. Want to Upgrade?

To: CyBerCorp.com who wrote (281)	2/16/2000 3:37:00 PM
From: silic2	Read Replies (1) \| Respond to of 1001

Thank you for your reply, ...We apologize for any misinformation and or confusion that we may have caused. All documentation has been rectified as to avoid any further confusion. No, actually the online "CyberX walk-thru" still plainly shows a conditional order being based on trade price on your web site at: cybercorp.com I won't download the CyberX simulator again just to see if it still has the trade price option but I suspect it probably does. While saving alerts and conditional orders as a file is a feature on our CyBerTrader Platform, it is not currently an option on CyBerX. ...If you have found documentation stating any such feature as being available on the current CyBerX release, we would greatly appreciate your assistance in letting us know exactly where it is located so that we can take care of the discrepancy. Here again, I won't download the 2MB pdf docs just to see if it's still there but... It reads at the bottom of page 13 in my CyberX pdf docs: "Logging off, existing the system, or closing down the account manager will clear all settings' alerts unless these have been pre-saved in a file." Following that logic why wouldn't the "bid price" and "ask price" options be removed as well? Because traders are not allowed to post orders that cross or lock the market, and most market participants have safety features to prevent such scenarios, the posting of an order that crosses the market is considerably less likely and rare. It is for this reason that we consider the "bid price" and "ask price" a liable alternative to the "trade price". Understood. But I still do not have a workable solution to my conditionals based on the "bid" being triggered when the bid falls off dramatically just after market close. As stated in my previous post, I suppose I could setup a conditional stop loss based on the ask (where the ask is my stop loss price) and make the close position a market order but I do not typically place market orders. The last market order I placed just the other day for example didn't work out so well at all and although I phoned Cybercorp and talked with a representative who reviewed the order I really didn't understand the explanation. I placed a market order to sell NGEN while the bid was at 38. Although the bid showing on my CyberX screen remained at 38 during the time my order was executed and remained between 38 and 38 1/8 for several minutes afterwards, my order executed at 36 7/8??? Never-the-less, given your explanation above concerning conditionals based on the bid/ask, why not let the software check to see that the trade price is equal to or greater than the bid AND equal to or less than the ask anytime a conditional based on trade price is used? If the trade price is indeed situated between the bid/ask, then execute the order, otherwise keep checking. Wouldn't that be a simple, effective solution to the bad tick problem? From a programming standpoint, it should just be a matter of some conditional branching in the code. Not that complicated, ask your programmers and see if they don't agree. Heck, send me the code snippets that the program currently uses to validate conditional orders and I'll even plugin the needed code to facilitate the above process for you. We hope that we addressed your questions and concerns and would urge you to reconsider using CyBerX as your Direct Trading Platform. You did address my questions and I appreciate you taking the time to do so. But unfortunately for me, no solutions were presented. As I indicated in my previous post, I am only comfortable with conditional orders that are based on trade price so unless the issues that are being discussed here can be resolved somehow I do not expect to stay with the CyberX platform. If you haven't already done so, you may also consider looking into the possibility of using our more advanced CyBerTrader Platform. Yes, I am indeed considering moving to the CyberTrader platform. According to a Cybercorp representative the trade price option is still currently functional within the CyberTrader platform. My concern of course is that I make the move to CyberTrader and in a short time the trade price option is also removed from that platform. But why would not the same problems with the trade price exist within the CyberTrader platform? Does the CyberTrader code do some conditional branching as I discussed above or does it otherwise use some sort of filtering or data cleaning, scrubbing, etc. to eliminate the problem with bad ticks? If you can take the time to further address these issues, please do. I am thoroughly impressed with the CyberX platform and would like to continue using your trading platforms. I am looking at the CyberTrader simulator right now and it looks like a real winner. Thanks again, AL.

To: CyBerCorp.com who wrote (281)	2/16/2000 5:15:00 PM
From: jtsaratoga	Read Replies (2) \| Respond to of 1001

While saving alerts and conditional orders as a file is a feature on our CyBerTrader Platform, it is not currently an option on CyBerX. However, we are currently working on providing such an option, and expect to have it available in our CyBerX 1.7 release. Could you please consider an option to save alerts/orders on the alert server? This will help those who trade at multiple locations at different time. Thanks, JT

To: CyBerCorp.com who wrote (281)	2/19/2000 2:13:00 PM
From: E. Davies	Read Replies (3) \| Respond to of 1001

I've got a serious peeve with Cyber-X lately that I've been waiting to see if it gets fixed. I'm beginning to wonder if its a new "feature". I sure hope not, as I consider it a near fatal flaw. The price limit box moves around following the last trade until you manually set the price. It has always done this every time you change the order routing. The more severe problem is that recently as soon as you enter an order it returns to moving the limit price. This is very destructive to trading for several reasons. One simple example is that often I'll enter an order - wait for a little while to see if it will fill, then move it down a teeny or two and enter again. Now that the price is randomly moving from where I last set it this is a very painful task. Another very frequent time this problem shows up is when you want to modify an order. Cyber tries to do a cancel/replace, but if the cancel does not happen fast enough it refuses to enter the order. I've always gotten around this by just hitting the order again after the cancel finally comes through. Now my order has moved because the limit price is changing again. Several times I have entered orders incorrectly because I have forgotten that the limit price moves from where I set it. I've been having computer issues and have done a lot of uninstall/resinstall (including installing cybertrader) and hope that maybe this is just an issue related to that. The version # is 1.114- using CyberX+, but I'd gladly switch to any version where it does not do this. Are others out there seeing the same thing I am? Is there a working version available that does not have this problem? Eric

To: CyBerCorp.com who wrote (281)	2/19/2000 2:21:00 PM
From: E. Davies	Read Replies (1) \| Respond to of 1001

Another issue: Over the past week or two I have had several times when my connection to Cyber has died in the middle of the day. It usually lasts no more than a few minutes, but it's still a big issue. "Unable to connect to quote server." is the usual response. On Friday it cost me several hundred dollars as a sell I was entering refused to go through. The price was only there for a very short time and never returned. Has anyone else had this problem? I'm not discounting that it might be an issue with my ISP or the internet in general, but Cyber was the only thing that failed at that time. Eric