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Technology Stocks : Quintus (QNTS) -- Ignore unavailable to you. Want to Upgrade?

To: Jim Oravetz who wrote (89)	2/22/2000 4:08:00 PM
From: Jim Oravetz	Respond to of 139

Call Center Magazine Names Quintus' eContact Suite 1999 Product of the Year; Editors Impressed with Capabilities to Give Agents Broad Visibility into Customer Transactions Business Editors/High-Tech Writers FREMONT, Calif.--(BUSINESS WIRE)--Feb. 22, 2000--Quintus Corporation (Nasdaq:QNTS), a provider of contact center solutions for e-customer relationship management, today announced that the Quintus eContactTM Suite has received the Call Center Magazine's 1999 Product of the Year Award. eContact was recognized as a market-leading solution that enables personalized customer service across multiple media channels, including voice, voice over IP (Internet protocol), interactive voice response, facsimile and imaging, email, Web, and e-commerce. Call Center Magazine editors noted, "We particularly appreciate how the eContact Suite enables agents to view email and other online messages from a single screen." Quintus' eContact Suite routes messages from a diverse range of media, including telephone calls, email messages, text, chat, and voice over IP, as well as data collected from IVR systems. The eContact Suite was specifically designed to unify these multiple customer service tools. "We are proud that the Quintus eContact Suite has been awarded the 1999 Product of the Year Award by Call Center Magazine," said Alan Anderson, chairman and CEO of Quintus. "An honor like the Call Center Magazine award validates that we are providing the complete integration system that customer service organizations want. The eContact suite helps increase customer loyalty by using the Internet and other channels to deliver highly personalized service." In addition to this award, eContact received the Editor's Choice Award from Call Center Solutions and Best of Call Center '99 by Call Center Product News.