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To: WTSherman who wrote (35)2/18/2000 11:06:00 AM
From: Trenton A. Scott  Read Replies (1) | Respond to of 38
 
No offence meant and none taken.

Regarding competition, there is some service overlap already and I think (for the reasons you specify among others) this will continue to grow.

The big difference right now is eLoyalty has the call center business, with its emphasis on front-office solutions and other customer service systems.