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Non-Tech : E.Schwab problems -- Ignore unavailable to you. Want to Upgrade?

To: Kid Rock who wrote (775)	2/19/2000 12:17:00 AM
From: RC Stein	Respond to of 1401

Last I heard Schwab was claiming they had no idea what went wrong... whats strange to me is how did the computer system and parts of the phone system all quit working at the same time.. and why did they continue to allow folks to log on and try to execute trades when it wasn't working,, seems they should have shut it down and not accepted log ons, at least for trading. But then the phone said if you don't want to wait for your Plat rep, press one, and that didn't work either, so why didn't they quit playing that message? I guess easy for me to say, I wasn't there trying to deal with the problems.

To: Kid Rock who wrote (775)	2/19/2000 9:31:00 AM
From: caly	Respond to of 1401

Friday February 18 5:21 PM ET Schwab Checks Software After Web Site Outage NEW YORK (Reuters) - Charles Schwab Corp.'s (NYSE:SCH - news) Web site suffered a brief outage on Friday afternoon, preventing customers of the No. 1 U.S. discount brokerage from funneling stock orders through the Internet for 30 minutes. A software error probably caused the problem, a spokesman said, adding Schwab was still investigating. The outage was not brought about by computer hackers purposely sabotaging the site, the spokesman said. U.S. and Canadian law enforcement agencies have been looking for the hackers whom they say briefly closed down some of the Internet's most popular sites last week, including those of Yahoo! Inc. (NasdaqNM:YHOO - news) and Schwab rival E+Trade Group Inc. (NasdaqNM:EGRP - news). ``We experienced a problem with our electronic channels,' the Schwab spokesman said. ``We switched over to a back-up system, and some customers would have experienced a problem accessing our electronic systems when we made that transition.' San Francisco-based Schwab is investigating the root cause of the problem, the spokesman said, declining further comment. The Schwab outage lasted from 1:45 p.m., EST to 2:15 p.m., the spokesman said, but customers could still place stock orders by calling one of Schwab's brokers. The outage coincided with computer problems at the technical center of the No. 2 U.S. stock exchange, Nasdaq. As a result, the Nasdaq could not update its composite index, which functions as a barometer for technology stocks. Online brokers faced many outages last year. Most firms, including Schwab, beefed up their sites' capacity and added back-up systems.