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Technology Stocks : Extended Systems Inc (XTND) -- Ignore unavailable to you. Want to Upgrade?

To: Boplicity who wrote (76)	2/24/2000 10:52:00 AM
From: stockman_scott	Respond to of 403

Greg: I only wish I had bought more XTND at $69 <G>... Great pick and the momentum continues... BTW, I just added Witness Systems (WITS) to my farm team -- its a pioneer in a special niche in CRM and it has an impressive set of clients....WITS' quiet period should end soon and the analyst coverage will begin. Best Regards, Scott **Here is more on Witness Systems from there homepage...FYI... <<Witness Systems provides business-driven multimedia recording and analysis software that enables companies to enhance their customer interactions across multiple communications media. The software is designed to enable companies to optimize their customer relationship management. As a result, Witness Systems believes its customers are able to generate additional revenue opportunities, improve profitability, enhance customer retention and achieve greater customer intimacy. eQuality is designed to enable customer contact centers, within a company to record and evaluate complete customer interactions through multiple media, such as telephone and Web chat. The software records a customer service representative's voice interactions with a customer as well as the customer service representative's corresponding computer desktop activities, such as data entry, screen navigation and data retrieval. By capturing both voice and computer desktop activity and synchronizing them during a replay, a company can observe and analyze complete customer interactions as they actually occurred. Supporting the need for Web-based customer interactions driven by the growth of the Internet and e-Commerce, eQuality enables companies to also capture, evaluate and analyze Web chat sessions. In addition, the software allows companies to selectively record and analyze customer interactions based on business criteria which they define, such as key customers, important marketing campaigns, specific products and selected customer service representatives, or CSRs.>>