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To: chaz who wrote (18949)	2/28/2000 1:47:00 AM
From: spiral3	Respond to of 54805

RE: Not to impressed with the people...did that have to do with sales attitude, product knowledge, customer knowledge? Very NB question IMO. I think the answers here may hold a lot of clues. Can anyone help?

To: chaz who wrote (18949)	2/28/2000 4:08:00 AM
From: JRH	Respond to of 54805

Re: ELON People RE: Not to impressed with the people...did that have to do with sales attitude, product knowledge, customer knowledge? I'm not sure, I'll get more info if I can.... Justin

To: chaz who wrote (18949)	2/28/2000 10:54:00 AM
From: konabound	Read Replies (2) \| Respond to of 54805

RE: Not to impressed with the people...did that have to do with sales attitude, product knowledge, customer knowledge? I would say it is a combination of sales attitude and customer service. From companies I have talked to, Echelon comes across as arrogant. The attitude is basically, "this is the best way to do it, just do it and don't ask us for help." There have been some very heated discussions at Lonmark Interoperability Association between some partners and Echelon concerning freedom of the Association members to set a direction and Echelon's demands. There appears to be an underlying fear on both sides that the other side is going to take control. Echelon doesn't want the Association to set a direction for Lonworks and the Association doesn't want Echelon to dictate design of their products. The bottom line of course is that both the Lonmark Association and Echelon need each other for it all to work. Some of it might also stem from the fact that the price for the Neuron chip has never acheived some of the original price goals set by Echelon years ago.