To: Crazy Canuck who wrote (868 ) 3/2/2000 9:01:00 AM From: Len Hynes Read Replies (2) | Respond to of 1252
Hi CC; This is another news item from Answers.com that I only became aware of today.Mr Walie brings Answers.com some incredible credentials.Another indication that top experts in the industry recognize the exceptional potential of this company.Former Earthlink Employee Joins Answers.com as Vice President of Technology PASADENA, Calif. - February 21, 2000 - Answers.com announced today that Vik Walia has joined the company as vice president of technology. In this position, Mr. Walia will lead the company's efforts to deliver self-service question and answer technologies for organizations answering increasingly unmanageable volumes of questions on line. "Answers.com is in a unique position to provide company call centers, help desks and others receiving large volumes of questions with an affordable, Web-based alternative to answering those questions by email and telephony," said Mr. Walia. "It's an exciting application of Internet technology, and I'm looking forward to seeing our customers benefit from its use." Mr. Walia joins Answers.com by way of another Pasadena-based Internet company, having lead the business metrics division for Earthlink, the world's second largest Internet service provider. Mr. Walia previously served as the CEO of VJS Software Engineering, Inc., an IS consulting firm specializing in Web-based application development. Mr. Walia has also held positions at Warner Bros., Quest Capital Strategies and Tata Unisys Ltd. He acquired his master's education in Computer Science and Engineering from India and education in business entrepreneurship from the University of Southern California, Los Angeles. "Vik's metrics-based approach to technology development, along with his expertise in Web-based architecture design brings strong leadership to our technology team," said Bill Fogg, chief executive officer of Answers.com. Answers.com is a provider of online customer service tools that help businesses of all sizes manage inquiry volume, minimize costs and maximize customer satisfaction. Established in 1996 by idealab!, Answers.com was recently acquired and relaunched by Canadian-based Net Shepherd, Inc. to target the business to business market.