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Non-Tech : Ashton Technology (ASTN) -- Ignore unavailable to you. Want to Upgrade?

To: Nanchate who wrote (3395)	3/3/2000 12:31:00 AM
From: Rob W	Read Replies (1) \| Respond to of 4443

Gomez Advisors Reveals Results of Spring 2000 Internet Auto Manufacturer Scorecard Isuzu, Honda, GM Take Home Top Honors LINCOLN, Mass., Mar 1, 2000 /PRNewswire via COMTEX/ -- Gomez Advisors, the leading portal provider for B2C and B2B e-commerce, today announced the results of its Spring 2000 Internet Auto Manufacturer Scorecard. Analysis suggests that robust, customer-focused Web sites with available online informational resources set the leading manufacturers apart from the rest of the industry. Sliding up from fourth place last quarter, Isuzu seized the crown for the top spot overall, with soaring scores in the Ease of Use and Customer Confidence categories, and the Serious Shopper and First-Time Buyer customer profiles. Following very closely behind by just one-hundredth of a point is Honda, sliding up from last quarter's sixth place. Trailing in the number three spot, and moving up eleven notches since last quarter, is GM with its breadth of tools and information and all-star customer service team. "The online car industry is growing at an exponential rate. As Internet car sales continue to rise, traditional brick and mortar auto manufacturers will need to make significant investments in their online offerings to attract and retain customers," said Adam Weiner, Senior Analyst at Gomez Advisors. "Critical to many consumers are impeccable customer service, competitor comparison tools, vehicle price quote submission capabilities, and online credit applications to speed up the process. Although the market for online car buying continues to evolve and grow, we're just beginning to see the tip of the iceberg. The industry still has quite a way to go to truly delight consumers." Gomez forecasts 10.5 million new and used car sales will be initiated via the Internet by 2002, a colossal market increase over 1999's volume of 1.5 million, resulting in $144 billion of new and used auto sales initiated via the Internet. About Gomez Advisors Gomez Advisors is a premier e-commerce portal provider, supplying matchmaking service for B2C and B2B e-commerce. Gomez.com (http://www.gomez.com) is an e-commerce portal for consumers, featuring quality e-commerce content, tools, and incentives; helping consumers navigate the e-commerce Web and transact successfully on the Internet. Gomez.com helps consumer answer the difficult question, "which firm should I do business with online?" Gomez.com currently provides decision support to millions of consumers on over 25 different industries. GomezPro.com (http://www.gomezpro.com) is an e-commerce portal for Internet professionals, featuring Web experience measurement tools, expert e- commerce insight and vendor selection services; helping professionals build successful e-businesses, acquire customers and measure success. GomezPro.com provides real-time data, tools, and analysis to Internet professionals on over 800 e-commerce companies in 25 industry verticals. Over 150 companies currently use GomezPro.com. Gomez.com, Gomez Advisors, Internet Auto Manufacturer Scorecard, and GomezPro are trademarks of Gomez Advisors, Inc. All other products and brand names are trademarks or registered trademarks of their respective owners. SOURCE Gomez Advisors (C) 2000 PR Newswire. All rights reserved. prnewswire.com -0- CONTACT: Jackie Price of Gomez Advisors, 781-257-2058, jprice@gomez.com KEYWORD: Massachusetts INDUSTRY KEYWORD: MLM AUT URL: gomez.com