To: Bipin Prasad who wrote (50698 ) 3/10/2000 12:22:00 AM From: DJBEINO Read Replies (2) | Respond to of 53903
Dell notebooks hit with hang-ups linked to Micron DRAM Mar 09, 2000 --- Dell has sent letters to customers of both its consumer and corporate notebook PCs alerting them to potential memory problems, which could hang-up their systems. The memory problems have been traced back to Micron Technology's 32Mbit and 64Mbit DRAM modules, a company spokeswoman confirmed. A Dell spokesman confirmed today that Latitude and Inspiron notebook PC lines built and shipped between February and November of 1999 harbor potential memory errors that could create blue screens, or system hang-ups, when the system tries to refresh its memory. As many as 400,000 notebooks could be affected. Dell has sent letters to customers who purchased and received systems during the affected time period urging them to run a diagnostic to determine if their system is in jeopardy. Dell buys memory for its systems from multiple suppliers and views the products as interchangable in nature. And though its custom building process makes identifying potentially-affected customers easier, the company does not single out memory as an option in the systems' configuration. Micron's spokeswoman said both Dell and the memory maker had qualified the memory parts for use in Dell's notebook lines. The problem surfaced when Dell began shipping systems with a self-refresh option and tweaked BIOS. In these systems, the DRAM modules did not work properly with the system, leading to the errors. Once the problem was discovered, Micron began testing and shipping parts that worked effectively with that option. Dell's spokesman said the problem was remedied in November. Micron's spokeswoman said the company does not anticipate the problem will have a significant financial impact on the company, nor does it anticipate any other OEMs being affected.