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Technology Stocks : Quintus (QNTS) -- Ignore unavailable to you. Want to Upgrade?

To: BRea who wrote (92)	4/9/2000 5:26:00 PM
From: sea_biscuit	Read Replies (2) \| Respond to of 139

Looks like this stock has been given up for dead now...

To: BRea who wrote (92)	8/9/2000 7:16:44 PM
From: BRea	Respond to of 139

(BSNS WIRE) Quintus Enhances eCRM Offering; eContact Suite Integrates Seaml Quintus Enhances eCRM Offering; eContact Suite Integrates Seamlessly with E-Commerce and Enterprise Applications On Contact Center Agent Desktops Business Editors/High-Tech Writers FREMONT, Calif.--(BUSINESS WIRE)--Aug. 9, 2000--Quintus Corporation, (NASDAQ:QNTS), a leading provider of electronic customer relationship management (eCRM) solutions, today announced enhancements to its eContact(TM) Suite that facilitate seamless integration of Web, email and telephone communications with both e-commerce and enterprise applications. The enhanced eCRM offering enables companies to greatly reduce time and costs associated with sharing customer data over multiple communications channels and between enterprise applications and contact center agents. The Quintus eContact Suite consists of unified telephony, Web and email applications that enable blended, multi-channel customer communications. The latest release of the eContact Suite provides seamless integration with e-commerce and enterprise applications at the desktop level. This out-of-the box integration is enabled by Quintus' eContact Agent, a unique desktop architecture that allows multi-channel communications applications to operate in conjunction with any third-party e-commerce or business application. "Quintus has a long history of developing innovative contact center solutions designed to maximize agent efficiency while handling the multi-channel communications that customers now demand," said Lawrence Byrd, vice president, strategy at Quintus. "These latest enhancements to our eContact Suite revolutionize the sharing of e-commerce and enterprise data, allowing businesses to directly increase their revenue potential through personalized routing, agent handling, cross-sell and up-sell over phone, Web and email channels." In addition to the new e-business application integration, enhancements to the Quintus eContact Suite include: -- Centralized administration and customization across all communications channels - unified administration of business rules and enterprise knowledge across all media channels significantly reduces time to market for new application development, increases customer satisfaction and reduces service costs -- Web collaboration - text-based chat, co-browsing, web-based call back - enables customers to proactively or reactively interact in real-time with customer service representatives -- Multi-media blending - by managing agent availability across separate queues for each media, eContact achieves an optimal balance between customer service levels and agent productivity -- Enhanced real-time monitoring across all media channels - provides contact center supervisors and managers with the tools necessary to observe agent and queue status in real time, and to specify and schedule reports and alarms detailing CSR and system performance -- Enhanced historical reporting across all media channels - the rich reporting capabilities of the eContact Suite have been enhanced by the incorporation of multimedia channels, presenting a unified collection of CSR and system-wide metrics -- Enterprise data access - provides a common data-access layer for integrating relational data, external systems, legacy data and transactional environments About Quintus Corporation Quintus Corporation (NASDAQ:QNTS) provides a comprehensive electronic customer relationship management (eCRM) solution to manage customer interactions, such as customer orders, inquiries and service requests, and deliver consistent customer service across multiple communication channels, including the Internet, email and telephone. The Quintus eContact Suite includes applications that address the needs of customer service representatives and agents in sales and service, consumer relations, technical support and human resources centers, and a routing engine to manage customer interactions. Quintus' eContact Suite enables companies to handle high volumes of customer interactions and leverage opportunities to sell additional products and services to their customers. Quintus is based in Fremont, Calif. For more information about Quintus, call 800.337.8941, email sales@quintus.com or access the World Wide Web at www.quintus.com. The statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934, including statements regarding Quintus Corporation's expectations, beliefs, hopes, intentions or strategies regarding the future. Forward-looking statements include statements regarding future sales and product implementations. Quintus Corporation's actual results and the timing of certain events may differ significantly from the results discussed in the forward-looking statements. Note to Editors: eContact is a trademark and Quintus is a registered trademark of Quintus Corporation. --30--sdf/sf* CONTACT: Quintus Corporation Dana Dye, 510/624-8750 dana.dye@quintus.com KEYWORD: CALIFORNIA INDUSTRY KEYWORD: INTERNET E-COMMERCE SOFTWARE PRODUCT Today's News On The Net - Business Wire's full file on the Internet with Hyperlinks to your home page. URL: businesswire.com