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Non-Tech : myTrack service from Track Data -- Ignore unavailable to you. Want to Upgrade?

To: PEWD who wrote (411)	3/18/2000 10:10:00 AM
From: appro	Respond to of 571

I suspect a lag in response at either end or somewhere in between raises this question of whether a firewall is preventing completion of a communication between host and client. That, however, was merely the spark which caused me to wonder about the larger question of whether I should or should not say I am behind a firewall. I am, but it is a personal one over which I have full control so I can make it invisible to to those I chose and give server privileges to apps as I chose. Based on that I would say I am not in the category of someone operating behind an enterprise class firewall which may prevent or lag certain communications. I learned the hard way that such questions really mean "are you on a network" or "behind a firewall" which is beyond your control. An installation of Lotus SmartSuite on my network caused me untold grief because it assumed that I am not the network administrator. Unless, you tell me otherwise, I will assume there is no advantage in my situation of saying that I am behind my ZoneAlarm firewall. Thanks again for your tireless work to make myTrack such a pleasure to use. Regards, appro

To: PEWD who wrote (411)	3/18/2000 11:10:00 AM
From: Tom Allinder	Read Replies (1) \| Respond to of 571

Just want to make one thing clear: myTrack works fine for NASDAQ trading... I trade primarily the OTCBB and that is why I went to myTrack. Tom

To: PEWD who wrote (411)	3/21/2000 4:38:00 PM
From: Proton	Read Replies (1) \| Respond to of 571

Re: Customer Service BEFORE You Got My Money Note to MyTrack: As a prospective brokerage customer, I recently sent an e-mail with several questions about option order routing (after it gets to Herzog), margin requirements, and account types. The response I received answered only one of the questions (you clear through Herzog). The MyTrack employee wrote that I could go to the web site or call the 1-800 number. I also got the "you can get all the answers you need through our web site" treatment on your public chat. 1. No. I asked these questions through e-mail and chat, and I expect a response via same. 2. I did check the web site first. However, the site has no apparent search facility nor site map (the menu on the left of the screen does not qualify as a site map). If you are going to have your employees chant, mynah-like, "check the web site," please make the web site searchable. 3. O.K., so I'm persistent. I went through as much of the site as I could. Most of the information I requested just doesn't appear to be on-line. Given the execrable state of customer service all through the brokerage business today, please do not confuse my despair with crankiness. Thanks. P.