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Non-Tech : E.Schwab problems -- Ignore unavailable to you. Want to Upgrade?

To: Chris Nevil who wrote (810)	3/22/2000 12:23:00 PM
From: Mark Z	Respond to of 1401

Yes, I got rolled to an automated voice saying 'the party you're calling isn't answering their phone right now'. Very annoying. I've been tempted on days like this to use a couple of phone lines and just keep constantly dialed in. If I get answered and don't have anything to do, I'll just hang up and re-queue myself. This, of course, runs counter to helping the situation but these 10+ minute waits as a Platinum customer are getting old.

To: Chris Nevil who wrote (810)	3/22/2000 12:24:00 PM
From: scaram(o)uche	Read Replies (1) \| Respond to of 1401

I don't even try. When the website is down, they're all scrambling to understand what is going on. I'm currently flying blind..... placed a sell order when the crippled system was working (after down time) but before they switched to backup. Canceled it (limit order), and I'm presuming that the cancelation went through. As usual, orders placed at that time are blind to the customer using the website and to your team. Over and over and over and over and over again.