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Non-Tech : TD Waterhouse Group (TWE) -- Ignore unavailable to you. Want to Upgrade?

To: OldAIMGuy who wrote (1152)	3/25/2000 8:13:00 AM
From: Tom Caruthers	Respond to of 1413

Good morning Tom, Like you and many here, I have been with Waterhouse since asking for a verbal quote on "WHO?" was like a Laurel and Hardy skit. Yes, the service and execution was superb then and I remember always thinking that $35 a trade was such a bargain. One of the things that I find encouraging in terms of TWE is their recent moves to make their website faster to load and more streamlined. I've also noticed that early morning trades have become more reliable as of late. I use several OLBs, mainly for the access, and all of them have similar growing pains....down time, long waits on the phone...but I like TWE mainly for the $12 unrestricted trades...none of this nonsense of market vs limit orders, OTC vs NYSE stocks, hidden fees and all of that. I also find TWE extremely good in record keeping. Like you, I hope that TWE will eventually (read soon) be able to accommodate all comers, including active day-traders, since those services will benefit all of us. Again, the chart looks encouraging now...breaking resistance on good volume...next resistance will likely be the $24 IPO price....probably lots of burned shareholders ready to pull the trigger. Once we get above the $27 high, though, the air's clear and it should be a nice ride. Take it easy and have a great weekend! Tom C

To: OldAIMGuy who wrote (1152)	3/25/2000 2:21:00 PM
From: WebDrone	Read Replies (1) \| Respond to of 1413

Hi Toms, my 2 cents- I've only been trading with Waterhouse a few years, but it does seem like those were the "good old days." I would call the Milwaukee office, too. (Madison, myself.) I miss that option. TWE is swamped with business. Here are a few notes- 1) Our Canadian cousins do not enjoy the same level of service we seem to. Ironic, eh? 2) All the other brokers are experiencing the same service problems. Too much volume. I liked DIR's business plan of catering to the $100k + portfolios... but I hear they are swamped, too. Any complaint you hear here, you can hear about any other OLB. 3) I've been asking where to go for better service. Some folks are suggesting small newstartup OLBs as not being crowded- yet. Pr going to full service brokers to pay much higher comissions, but a dedicated broker to take your orders when you need it done absolutely now. 4) I have 4 OLBs with margin and options- just in case. They all have problems. As I look at the OLBs again after 6 months, I consider where I came from: an asswhipping off DIR's IPO. I got greedy and lost a lot; evaluted TWE a better buy, and made the switch. Tax dodge helped, too. Now I look at the performance- TWE up, DIR down. DIR is a tracking stock. That confuses my analysis of what it's worth. At this point, I will stick with the chart- that is, a lot of folks think TWE is worth owning. DIR is cheap... nobody wants it. I'm thinking any break above $22 1/2 will be a real solid one, unles $25 options are presented on Monday. Even so, I hope we are off Gilligan's Island- $18 to $20. Too much business. I should have such problems. Web