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To: Dealer who wrote (9451)	3/28/2000 8:51:00 AM
From: Dealer	Read Replies (1) \| Respond to of 35685

SEBL--NorthPoint Communications Unveils Next Generation Service Delivery and Support System New Systems Platform Built from Best-of-Breed Technologies Speeds Service Delivery, Increases Order Capacity and Supports Expanding Service Portfolio PR NEWSWIRE - March 28, 2000 08:04 SAN FRANCISCO, Mar 28, 2000 /PRNewswire via COMTEX/ -- NorthPoint Communications (Nasdaq: NPNT), the global broadband services leader, today announced the introduction of its next generation automated service delivery and support platform. Designed and developed with a proven team of technology leaders to meet the rapidly growing demand for DSL and other broadband services, NorthPoint's new back-office system will go live early in the second quarter. It is expected to dramatically reduce order-processing time, increase order capacity and accelerate the company's development cycle for new products. "Over the past six months, NorthPoint has executed on a plan to put in place what we believe is the most advanced and automated back office system in the DSL industry," said Liz Fetter, NorthPoint's president and chief executive officer. "We have placed the highest priority on ensuring our ability to scale rapidly in a market experiencing explosive growth. We are ideally positioned to do so today and moving forward as we expand our broadband network and service portfolio in North America and Europe." Customer Benefits Include 30 Percent Reduction in Order Processing Time Developed under the internal project name "OSS2000," NorthPoint's new service delivery and support system will be run from the company's network operations center in Emeryville, CA. It will deliver a range of benefits to NorthPoint and its customers, including: * Faster Order Processing and Increased Capacity -- By year end, NorthPoint expects to reduce order-processing time by approximately 30 percent and to increase order capacity by 400 percent. Through flexible workflow designs provided in our customer management systems, orders are automated from sale to installation. * Increased Efficiency in Sales and Operational Productivity -- NorthPoint's partners utilize a single, web-based interface to determine service availability, place and manage orders, monitor trouble tickets and view reports. The new pre-qualification tool made available to NorthPoint's partners through this interface has already improved pre-qualification accuracy by 20 percent, demonstrating industry-leading performance. * E-bonding to Automate Service Delivery Steps -- NorthPoint is enabling seamless flow-through between its partners and suppliers by electronically bonding with their back-office systems. NorthPoint's platform utilizes electronic interfaces to communicate with the incumbent local exchange carriers (ILECs), facilitating efforts to link systems with these suppliers. NorthPoint expects automated flow-through communications with four ILECs by the end of the second quarter and seven by the end of the year. Combined with eConnect, the partner electronic bonding product, NorthPoint is streamlining loop provisioning and order processing to reduce service delivery time. * Supports Expanding Service Portfolio -- In addition to its business- class symmetric DSL service, NorthPoint has introduced a range of other services over the last year, including content delivery services from its "Blast" initiative as well as consumer-class asymmetric DSL and voice over DSL services. NorthPoint has built its new back office systems to support an expanding service portfolio offered through a variety of channels from points around the globe. VersaPoint, the new European broadband services company formed by NorthPoint and Versatel, will utilize NorthPoint's new state-of-the-art systems to support its service suite. NorthPoint's new service delivery and support platform will be supported by its world-class data center supported by an ATM/Gigabit fiber backbone and twelve terabytes of storage capacity. NorthPoint's data center ensures the highest levels of reliability and a fully integrated approach to order processing, enabling the capability to capture customer data at all touch points. "Zyan Communications remains unyielding in developing a customer support program that establishes new levels of customer care," said Crosby Haffner, president and chief operating officer, Zyan Communications, Inc. "By using NorthPoint's eConnect solution, we are able to provide service availability information more quickly to our current and potential customers, while dramatically increasing the accuracy and numbers of pre-qualified customer orders." World-Class Technology Partners Enable Open, Robust Architecture NorthPoint is working with PriceWaterhouseCoopers, LLP, the world's leading systems integrator for broadband companies, to implement its new service delivery and support platform. Enabling the new platform is a team of recognized industry leaders, including Compaq (NYSE: CPQ), EMC (NYSE: EMC), MetaSolv Software, Inc. (Nasdaq: MSLV), Oracle (Nasdaq: ORCL), Portal Software (Nasdaq: PRSF), Siebel Systems (Nasdaq: SEBL), Sun Microsystems (Nasdaq: SUNW), Syndesis, Telcordia and Vitria Technology (Nasdaq: VITR).