"Monday April 17, 9:12 am Eastern Time
Company Press Release
Interactive Telesis and SpeechWorks Form Strategic Partnership
Partnership Expands Outsourcing Solutions For Companies Wishing to Adopt Conversational Speech Recognition Technologies for Enhanced Customer Service; Learn More about Speech at Free Luncheon Seminars
SAN DIEGO--(BUSINESS WIRE)--April 17, 2000-- Interactive Telesis Inc., (OTCBB:TSIS - news), a leader in specialized interactive voice response (IVR) services and deployment of speech recognition technologies, today announced that it is in partnership with SpeechWorks International Inc., the market leader in the telephony-based speech technology industry(1).
The companies will deploy advanced speech recognition solutions for corporate customers. Interactive Telesis looks forward to speech-enabling applications for customers such as Nike, Yahoo!, Wells Fargo, Excite@Home, and AT&T via its state-of-the-art network.
Together, Interactive Telesis and SpeechWorks will allow companies to build and deploy large-scale speech-enabled applications quickly and cost-effectively. Speech applications allow callers to speak common requests such as account balances or payment information into any phone. The application then searches a corporate database and provides callers with immediate answers.
Interactive Telesis' transaction-based business model provides an affordable, scalable solution that is financially attractive to businesses. With the entire speech application handled by Interactive Telesis, customers are free to focus resources on their core business, while their customers are being well serviced.
``SpeechWorks has seen tremendous success with many high-profile customers, and their latest products have made it easier than ever to quickly build accurate and scaleable natural language speech recognition applications,' stated Donald E. Cameron, president and chief executive officer of Interactive Telesis. ``Our partnership with SpeechWorks parallels our ongoing commitment in becoming the premier hosting facility for speech-enabled applications.'
With SpeechWorks© solutions, people can use everyday language over any phone to carry out day-to-day automated business transactions, bringing an end to frustrating touch-tone menus. Callers are able to book travel reservations, trade stocks, track shipments, get restaurant information and more, simply by using their voice. To experience conversational speech recognition from SpeechWorks firsthand, call: 888/SAY-DEMO.
``We are excited to welcome Interactive Telesis as a service bureau partner,' said Steve Chambers, vice president of worldwide marketing, SpeechWorks. ``As consumers demand instant information and exceptional customer service, the combination of SpeechWorks' solutions and Interactive Telesis' services allow companies to meet -- and exceed -- their customer needs.'
Meet Interactive Telesis at Upcoming SpeechWorks Seminars. Interactive Telesis is co-sponsoring SpeechWorks' upcoming seminar series -- ``The New Voice of Customer Service.' Interested parties can meet executives from both companies at these locations:
-- Tuesday, April 25 -- New York City, The Supper Club, 240 W. 47th
Street
-- Friday, April 28 -- San Francisco, Ruby Skye, 420 Mason Street
-- Tuesday, May 2 -- Dallas, 4200 Cityplace, 2711 N. Haskell Avenue
-- Thursday, May 4 -- Chicago, Standard Club, 320 S. Plymouth Court
The seminars are from 12:00-2:00 p.m. and include lunch -- on us. Visit speechworks.com for more information and to register.
About SpeechWorks International Inc.
Organizations worldwide rely on SpeechWorks to delight their callers and provide them with a new level of service over the phone. Complementing the self-service model of e-business, SpeechWorks© speech recognition solutions, including the revolutionary SpeechSite(TM) solution, let consumers direct their calls, obtain information and complete transactions automatically, simply by speaking naturally over any phone, anytime.
SpeechWorks customers include some of the world's most sophisticated customer service innovators such as Continental Airlines, E-TRADE, FedEx/Nextlink, Hewlett-Packard, MapQuest.com and United Airlines. The company offers the SpeechWorks Here(TM) Guarantee, the industry's only program that includes a money-back guarantee.
Headquartered in Boston, with offices worldwide, SpeechWorks is a privately held corporation with financing from Intel Corp., The Intel64 Fund, SAP and venture capital firms. To experience the power of SpeechWorks, call toll-free: 888/SAY-DEMO. For additional information, call 617/428-4444 or visit speechworks.com.
About Interactive Telesis
Interactive Telesis is a leader in specialized interactive voice response (IVR) services and deployment of voice and speech recognition technologies. Clients include industry leaders such as AT&T, Bell Atlantic, Excite@Home, Global Crossing, GTE, Inacom, MCI Worldcom, Nike, Seagate, Sprint, Yahoo! and others. Interactive Telesis is headquartered in Encinitas, Calif. For additional information, visit interactivetelesis.com.
Interactive Telesis is a registered trademark of Interactive Telesis. SpeechWorks, SpeechWorks Here and SpeechSite are trademarks or registered trademarks of SpeechWorks International Inc. in the United States and other countries. All other trademarks are the property of their respective owners.
(1) Based on Frost and Sullivan's U.S. ``Telephony-based Speech Technology Software Market 2000' report.
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Contact:
Interactive Telesis Inc.
JJ Jeffrey, 888/546-2957
jjeffrey@interactivetelesis.com
or
SpeechWorks
Leah Lesser, 617/428-4444
leah.lesser@speechworks.com"
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