To: Gilbert Drapeau who wrote (13593 ) 4/3/2000 12:48:00 PM From: lml Respond to of 19080
Thanks for the post, Gilbert. However, I have two comments. First, the Giga Group, run by Gideon Gartners prides itself upon objectivity. However, if one reads this release that you posted there are more than just facts; there is opinion. And most important, the opinion is interwoven into the release to give the appearance of fact. To wit: While Oracle emphasizes that only two of 63 CRM modules are affected by the slip, Giga notes that business-to-business (B2B) companies will have great difficulty establishing customer relationships without a way to sell products and manage accounts. If that's not a non-sequitur, I dunno what is.Oracle's plan to release several industry-specific CRM modules (e.g., banking, utilities, telecommunications) concurrent with base CRM functionality also points to significant release cycle compression and added risk, and will likely result in additional delays. (Siebel and SAP ship industry-specific functionality at least a quarter after the base product.) Well, is this fact or opinion? Is this ORCL's schedule for release of industry-specific modules? If so, then is this schedule considered a release cycle compression, & by whose standards? Does such a schedule, if true, really present added risk? Is it likely to lead to added delays? Ah, SEBL & SAP are cited. Now we're getting to the bottom of this blurb.We reiterate our position that Oracle will not deliver a robust enterprise CRM suite until the end of 2000, and urge companies to proceed with caution. Quite a bold statement from a group that purports to be objective. To be quite honest, it sounds anything but objective. Last, I would add that the Gartner Group was one of the first industry analysis groups to call for ORCLs demise several years ago. It is on record highlighting the MS-SQL threat to ORCL's DB business; the flattening of DB business in general, and the pooh-poohing of the ORCL's Internet appliance PC. When taken all together, your source, IMHO, is not very credible, despite their industry trademark. I question not necessarily the quality of their research, but the quality of their conclusions or OPINION. The bottom line is that Giga deserves little credibility, because it cannot be respected for its objectivity. The newswire you post is clear evidence of this. I invite anyone to prove otherwise.