To: Gilbert Drapeau who wrote (17950 ) 4/6/2000 10:14:00 AM From: Gilbert Drapeau Read Replies (1) | Respond to of 18016
Newbridge Networks Selects IBM to Deliver Global Services: Newbridge(r) to Extend Customer Reach by Outsourcing First Level Service Functions to IBM APRIL 6, 2000 KANATA, ONTARIO--Newbridge Networks (NYSE: NN; TSE: NNC) today announced it has selected IBM Global Services (NYSE: IBM) to extend the Company's customer reach, accelerate customer satisfaction, and significantly improve worldwide service delivery. Under the agreement Newbridge and IBM will work together to enhance Newbridge's comprehensive range of services. The agreement between Newbridge and IBM offers significant competitive advantages for both companies and their customers. IBM provides the technical support expertise to enable Newbridge to offer consistent, convenient, high quality service to more customers in more locations. IBM's continuous focus on best-of-breed service delivery and industry leading customer satisfaction enables Newbridge to focus on its core business areas, while providing customers with access to IBM's global portfolio of support services. "Today's announcement marries Newbridge's core strengths in wide area networking solutions with those of IBM Global Services, a global technology leader recognized worldwide for its commitment to high quality service," said Pearse Flynn, President and COO, Newbridge Networks. "This world-class association offers substantial benefits that will strengthen our business moving forward and will enable our customers to reap the benefits of a wide range of capabilities." Newbridge selected IBM because it is the only service provider capable of handling the full scope of the Company's global operations. IBM also delivers extensive experience in global service provisioning and a field support force that is highly trained in wide area networking (WAN), frame relay and asynchronous transfer mode (ATM) technologies. Together, the two companies will deliver end-to-end technical and support services that include call centres, first level technical support, field service engineering, network installation, and service logistics. "We are delighted to forge a relationship with Newbridge Networks, a leading solutions vendor who shares our dedication to customer service," said John Bothwell, Vice President and General Manager, IBM Global Services, Canada. "We will bring to bear IBM's leadership in the multivendor network service environment, along with our vast resources, breadth of skills and experience worldwide, to advance our businesses and better serve our customers." Prior to the agreement, Newbridge conducted a thorough review of its operations in relation to a marketplace that is characterized by healthy economic growth, global competition, mergers and acquisitions, deregulation, and increased demand for e-business applications and next-generation technologies. The Company projects that its growing customer base of leading carriers throughout the world will continue, as will demand for rapid service deployment and consistent service and pricing, irrespective of specific customer location. Newbridge has determined that the optimal way to effectively manage and sustain this growth and continue to offer a high level of customer satisfaction is to work with IBM, a world-class service provider and a global leader in technical support services. About IBM IBM Global Services is the world's largest information technology services provider, with 1999 revenues of approximately $32 billion. Services are the fastest growing part of IBM, with more than 140,000 professionals operating in 160 countries. IBM Global Services integrates all of IBM's capabilities - services, hardware, software and research - to help companies of all sizes realize the full value of information technology. For more information visit www.can.ibm.com About Newbridge Networks Newbridge Networks designs, manufactures, markets and services wide area networking solutions for service providers in more than 100 countries. On February 23, 2000, Newbridge entered into a definitive agreement to be acquired by Alcatel, a world leader in end-to-end voice and data communications solutions systems. Alcatel's leadership in broadband access combined with the Newbridge leadership in ATM/MPLS /IP switched routing will make it one of the top players in the next generation networking market with complete, end-to-end communication solutions. Current Newbridge customers include the world's 350 largest telecommunications service providers. The Company employs more than 6,000 people on six continents. News and information are available at www.newbridge.com. Newbridge and logo are registered trademarks of Newbridge Networks Corporation. IBM is a trademark or registered trademark of the International Business Machines Corporation in the United States and other countries.