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Technology Stocks : Track Data Corporation TRAC -- Ignore unavailable to you. Want to Upgrade?

To: PEWD who wrote (1193)	4/6/2000 1:19:00 PM
From: 2MAR$	Read Replies (1) \| Respond to of 2005

Thanks for your response......yet I see you wish not to comment on the recent performance of TRAC in the AM/gaps recently, or discuss what these potential problems are/were. today--->finally working better. Not the case for many days, IMO. Tell them to please/ try and keep it together. I am always ready to admit that their are some good days... but of late they have been all to few. I would be very satisfied , if Mr Hertz/Ceo reads the comments on this board...and takes them to heart. --------->"Premium Service" ... Mr. Hertz! ....this client will settle for nothing else. regards ;-) 2MAR$

To: PEWD who wrote (1193)	4/6/2000 5:12:00 PM
From: LANCE B	Read Replies (2) \| Respond to of 2005

ANOTHER PIECE OF AWESOME CUSTOMER SATISIFACTION ,just got home from the baseball game to find out via my credit card bill that my palm pilot that i ordered 6 weeks ago was cancelled because i bought it too cheap... YOU GUYS ARE THE BIGGEST JOKE YET...HOW ABOUT PICKING UP THE PHONE AND CALLING YOUR CUSTOMERS AND TELLING THEM.. here is my email to barry hertz and rod covlin.. barry- this is the finest piece of customer service i have ever seen.. on march 1 i put in an order for a palm pilot,i give my credit card and place my order,i did not look for one for free for the 8 accounts i currently have with you,and today i call to find out what is going on(212-422-4300) and i get told that my order was canceled because they are consider to be selling them to cheap,instead of doing the embarrasing thing and calling your customers to offer this for a higher amount or advised them it has been discontinued you simply just do not do anything... THIS IS THE BEST PIECE OF CUSTOMER SERVICE I CAN IMAGINE...HOW ABOUT PUTTING THIS LETTER ON ONE OF YOU CNBC COMMERICAL.. I CAN NOT COMPLAIN ABOUT THE SERVICE,BECAUSE THEIR IS NONE.. YOUR TRULY, AND ANXIOUSLY AWAITING WHETHER YOU SELL PALM PILOTS OR NOT LANCE BERGER